Brunello Cucinelli - MTM Specialist / Manager

Bluebell Singapore Pte Ltd; Singapore; On-site; SGD 50,000 - 65,000; Full time

Job summary

A luxury retail company in Singapore is looking for a Made to Measure Specialist to enhance the client experience through expert guidance on fabrics and fit. You will manage the made-to-measure journey from consultation to delivery, ensuring precision and care throughout. The role requires strong technical knowledge, interpersonal skills, and a passion for craftsmanship. Ideal candidates will have experience in luxury retail environments and be adept at building authentic client relationships.

Qualifications

• Experience in luxury retail, ideally in tailoring or made-to-measure services.
• Strong technical skills in taking measurements and understanding of fit.
• High level of attention to detail and precision.

Responsibilities

• Advise clients on fabrics, proportions, and customization options.
• Conduct fittings in collaboration with the in-store tailor.
• Manage MTM orders daily and ensure data entry accuracy.

Skills

Technical skills in measurements

Knowledge of fabrics

Strong interpersonal skills

Fluency in English

Attention to detail

Job description

MADE TO MEASURE SPECIALIST

PROFILE

The Made to Measure Specialist combines sartorial tradition with contemporary luxury service, accompanying clients throughout a personalized journey and ensuring precision, care, and excellence in every detail. With strong technical knowledge of fabrics, fit, and customization, this role provides expert guidance, supports the boutique team with MTM know-how, and ensures smooth coordination with the in-store tailor and HQ. The MTM Specialist contributes directly to the client experience, developing loyalty and supporting the boutique in maintaining the highest standards of made‑to‑measure service.

ROLE RESPONSIBILITIES

• Deliver an exceptional level of service by advising clients on fabrics, proportions, and customization options.
• Guide client’s step by step through the MTM journey, from first consultation to final delivery, ensuring precision in measurements and excellence in fit.
• Conduct fittings in collaboration with the in-store tailor, guaranteeing accuracy, comfort, and aesthetic harmony.
• Manage MTM orders daily, ensuring accuracy of data entry, monitoring order status, and providing clients with timely updates.
• Support the boutique team with technical expertise, sharing knowledge and providing guidance to ensure consistency in service quality.
• Prepare and maintain all Sartoria Solomeo tools, catalogues, and materials in excellent condition, aligned with HQ standards.
• Assist in the organization and execution of MTM events and client appointments, ensuring flawless operational support.
• Maintain close communication with HQ to ensure timely resolution of order-related issues and to share feedback on products and client requests.
• Work cross functionally with corporate partners including marketing, logistics, and visual merchandising to ensure success of MTM business in store.
• Help minimize non-conformities by ensuring correct procedures are followed at every stage of the MTM process.
• Contribute to client development by building trusted relationships through personalized service and post-sale follow-up.
• Act as a brand ambassador by embodying the brand’s values, style, and lifestyle during all client interactions.

QUALIFICATIONS

• Experience in luxury retail, ideally in tailoring or made-to-measure services.
• Strong technical skills in taking measurements, knowledge of fabrics, and understanding of fit and proportions.
• High level of attention to detail, precision, and discretion.
• Strong interpersonal skills with the ability to create authentic client relationships.
• Proactive and collaborative, able to support colleagues and contribute to a team-oriented environment.
• Excellent organizational and multitasking abilities to manage complex orders.
• Fluency in English; additional languages are considered a plus.
• Passion for luxury, craftsmanship, and personalized client service.