Brand Ambassador

WORLD MODE SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A dynamic retail company in Singapore is seeking a Brand Ambassador to represent the store and deliver an exceptional customer journey. The role involves engaging with guests, providing tailored recommendations, and ensuring a clean, welcoming environment. Ideal candidates should have at least 1 year of customer service experience and possess strong communication skills. The company emphasizes authentic engagement and memorable experiences for guests, making it essential to foster trust and loyalty in interactions.

Qualifications

• At least 1 year of experience in customer service or guest engagement roles.
• Excellent communication and interpersonal abilities.
• Confident in using technology, including POS systems and mobile applications.

Responsibilities

• Greet and assist guests warmly, providing tailored recommendations.
• Engage with guests through personalized interactions.
• Uphold a clean and organized environment through attention to detail.

Skills

Customer service

Interpersonal skills

Technology use

Communication

Microsoft Office tools

Job description

Company Overview

Our brand is centred on storytelling, authenticity, and creating memorable experiences for our customers. We offer a thoughtfully curated range of products backed by a strong brand philosophy and a passion for service. We believe in forming long‑lasting relationships with our customers through sincere engagement and exceptional service standards.

Role Background

As a Brand Ambassador, you play a pivotal role in representing our store and delivering an exceptional customer journey. You'll engage with visitors in a warm and professional manner, offer in‑depth product insights, ensure the space is consistently well‑presented, and create a welcoming atmosphere that leaves a lasting impression on every guest.

Job Responsibilities:

• Greet and assist guests warmly, provide tailored recommendations, and ensure a smooth, memorable shopping journey from start to finish.
• Engage with guests through genuine, personalized interactions that foster trust, loyalty, and lasting impressions.
• Stay well‑informed on product features, brand launches, store policies, and promotions to confidently guide guests.
• Handle purchases, returns, and exchanges efficiently while minimizing guest wait times through proactive service.
• Uphold a clean, organized, and visually appealing environment through regular walk‑throughs and attention to detail.
• Promote the Loyalty Program, assist with app usage, and cater to diverse guest preferences and cultural needs.
• Collaborate with teammates, share feedback, and support continuous improvement in service and operations.
• Participate in in‑store activities, gather guest feedback, and take on additional responsibilities to ensure smooth operations.

Job Requirements:

• At least 1 year of experience in customer service or guest engagement roles
• Excellent communication and interpersonal abilities
• Confident in using technology, including POS systems and mobile applications
• Skilled in Microsoft Office tools such as Excel, PowerPoint, and Word
• Dedicated to providing exceptional service and crafting unforgettable guest experiences

Please Whatsapp [phone] to apply.