Branch Service Associate - Frontline Ops & Customer Care

Maybank; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading bank in Singapore is seeking Branch Service Staff to manage operational activities, provide excellent customer service, and support business growth. The ideal candidate has a degree/diploma, under 3 years of customer service experience, and possesses strong interpersonal skills. Responsibilities include handling OTC transactions and maintaining customer relations. This full-time position targets professionals with integrity and a positive attitude, essential in a banking environment.

Qualifications

• Less than 3 years of experience in customer service related field preferred.
• Excellent interpersonal communication skills and customer service skills.
• Meticulous, logical and attentive to details with ability to effectively manage multiple tasks.
• A team player with a positive attitude, professionalism and a strong work ethic with high level of integrity and ethics.

Responsibilities

• Perform frontline duties during daily work adhering to regulatory requirements.
• Handle Over the Counter (OTC) Transactions such as Cash Deposits/Withdrawals.
• Meet customer service SLA guidelines to achieve positive customer experience.
• Support business growth by identifying and referring clients to relevant units.

Skills

Customer-Service

Branch-Operations

Education

Degree/Diploma in a related field (Banking, Business, Finance)

Job description

A leading bank in Singapore is seeking Branch Service Staff to manage operational activities, provide excellent customer service, and support business growth. The ideal candidate has a degree/diploma, under 3 years of customer service experience, and possesses strong interpersonal skills. Responsibilities include handling OTC transactions and maintaining customer relations. This full-time position targets professionals with integrity and a positive attitude, essential in a banking environment.