Branch Operations & Customer Service Specialist

RHB BANK BERHAD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading financial institution in Singapore is seeking a Branch Operations professional to ensure smooth daily operations and exceptional customer service. Responsibilities include verifying customer transactions, maintaining accurate records, and adhering to regulatory requirements. Ideal candidates will possess strong interpersonal skills, high attention to detail, and proficiency in relevant software applications. This role offers opportunities to collaborate with branch teams while serving customers effectively.

Qualifications

• Strong interpersonal and communication skills are essential for customer interactions.
• High attention to detail is crucial for transaction accuracy.
• Proficiency in Microsoft Office and awareness of Banking regulations required.

Responsibilities

• Support daily branch operations ensuring smooth functioning.
• Verify customer identification and manage transaction requests.
• Collaborate with staff to provide excellent customer service.
• Ensure compliance with regulatory requirements at the branch.

Skills

Strong interpersonal and communication skills

High level of customer service orientation

High level of accuracy and attention to detail

Proficient in using computer systems and software applications

Awareness of relevant laws and regulations relating to Branch Banking

Job description

A leading financial institution in Singapore is seeking a Branch Operations professional to ensure smooth daily operations and exceptional customer service. Responsibilities include verifying customer transactions, maintaining accurate records, and adhering to regulatory requirements. Ideal candidates will possess strong interpersonal skills, high attention to detail, and proficiency in relevant software applications. This role offers opportunities to collaborate with branch teams while serving customers effectively.