Branch Operations Associate

Leedom Learning Pte. Ltd.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading coding and robotics school in Singapore seeks an Operations Manager to oversee day-to-day activities and ensure smooth running of classes. The role involves engaging with students and parents, managing enquiries, and improving operational efficiency. The ideal candidate has a poly diploma, at least one year of relevant experience, and excellent communication skills in English. This position provides a competitive salary package and benefits including annual leave, discretionary bonuses, and covered meals.

Benefits

14 days paid annual leave

Discretionary bonus after 1 year

Company insurance

Meals covered

Qualifications

• Preference for candidates with at least 1-year experience in the enrichment or education industry.
• Dependable and reliable.
• Excellent written and spoken English proficiency.

Responsibilities

• Manage day-to-day enrichment center operations.
• Attend to enquiries effectively.
• Work closely with instructor team to ensure smooth class operations.
• Engage with parents and students.
• Support outbound lesson delivery at Pre-Schools.

Skills

Interpersonal skills

Attention to detail

Organizational skills

Excel proficiency

Customer engagement

Education

Poly diploma holder and above

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Job Highlights

• Leading Coding & Robotics School in Singapore.
• Competitive salary package
• Company Insurance provided and meal covered

Job Description

Job Requirements

• Singaporeans are encouraged to apply.
• Preferably with 1-year relevant experience in enrichment or education industry.
• Dependable and reliable.
• Organized, meticulous, attention to detail and highly efficient.
• Great interpersonal skills. Ability to engage with customers (Parents and students).
• Good selling skills. Ability to be a trusted advisor to your customer.
• Poly diploma holder and above.
• Excellent written and spoken English proficiency.

Job Scope

• Manage day-to-day enrichment center operations.
• Attend to enquiries (onsite/email/instant messaging or call) effectively.
• Perform transactions including collection of fees.
• Work closely with instructor team to ensure smooth running of classes, ensuring student’s well-being while at the center.
• Parent and student engagement.
• Improve on existing operational processes for better efficiency and effectiveness.
• Work with marketing team to execute call down/instant messaging/ or email blast to database.
• Occasionally support for outbound lesson delivery at Pre-Schools.
• Organize onsite peripheral selling such as flyer distribution or roadshows.

Work Location

• Marine Parade Central (4 days per week)
• Jurong Gateway Road (1 day per week).

Working Hours

• 3 weekdays (12pm to 8:30pm) & 2 weekend days ( 8:30am to 5:30pm).
• Additional hours apply during school holidays.
• Off during public holidays.
• Includes 2 weeks of center breaks annually (on top of 14 days annual leave entitlement).

Skillsets

• Intermediate to advance user in excel. Ability to use Word, and PowerPoint effectively.
• Super passionate about engaging with students and parents.
• Good collaborator, independent, meticulous, excellent communicator.

Benefits

• 14 days paid annual leave after probation period.
• Discretionary Bonus after 1 year completion.
• Company insurance provided.
• Meals covered