Branch Manager (Spa & Wellness)

SJ 4 PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A beauty and wellness company in Singapore seeks an experienced outlet manager to oversee daily operations across branches, ensuring service excellence and efficiency. The role requires strong leadership and communication skills, with responsibilities including developing standard operating procedures, monitoring financial performance, and managing marketing activities. Candidates should have proven experience in a similar role and a diploma or degree in business or hospitality. Competitive compensation available.

Qualifications

• Proven experience as an outlet Manager in the beauty, spa, wellness, or hospitality industry.
• Strong leadership and people management skills.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Oversee day-to-day operations of all branches for service excellence.
• Develop and implement SOPs to enhance efficiency and satisfaction.
• Monitor financial performance and manage budgets.

Skills

Leadership

Communication

Problem-solving

Multitasking

Education

Diploma/Degree in Business Administration, Hospitality, or related field

Job description

Job Descriptions:

• Oversee day-to-day operations of all branches to ensure service excellence and consistency.
• Develop and implement standard operating procedures (SOPs) to improve efficiency and customer satisfaction.
• Manage and support branch managers and staff, ensuring performance and productivity targets are met.
• Monitor financial performance, budgets, and cost control measures.
• Drive marketing and promotional activities in collaboration with the marketing team to build brand awareness and attract new customers.
• Handle customer feedback and resolve operational issues promptly.
• Ensure compliance with health, safety, and regulatory requirements.
• Identify opportunities for business growth and expansion.

Requirements:

• Proven experience as an outlet Manager or similar role in the beauty, spa, wellness, or hospitality industry.
• Strong leadership, people management, and communication skills.
• Ability to multitask and work under pressure in a fast-paced environment.
• Knowledge of sales, marketing, and brand development is an advantage.
• Strong problem-solving and decision-making abilities.
• Diploma/Degree in Business Administration, Hospitality, or related field preferred.

Please submit your resume to [e-mail] or WhatsApp [phone].