Bilingual Outbound Client Relations Specialist

EZYHEALTH HOLDINGS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare technology company in Singapore is seeking an individual with outbound call center experience for appointment management tasks. The role requires excellent interpersonal and communication skills, with a necessity to engage with clients in both English and Mandarin. Responsibilities include managing prospects, booking and rescheduling appointments, and maintaining professionalism. Ideal candidates will have a minimum of 1 year experience in a similar role, ensuring high service quality during client interactions.

Qualifications

• Minimum of 1 year of outbound call center experience.
• Excellent interpersonal and communication skills.
• Good language proficiency to correspond with English and Mandarin-speaking clients.

Responsibilities

• Engage and establish good relationships with prospects.
• Maintain professionalism while speaking to prospects or clients.
• Manage appointment cancellations and reschedule appointments.
• Conduct regular calls to book appointments.
• Remind clients of their appointments.

Skills

Interpersonal skills

Communication skills

Language proficiency in English

Language proficiency in Mandarin

Job description

A healthcare technology company in Singapore is seeking an individual with outbound call center experience for appointment management tasks. The role requires excellent interpersonal and communication skills, with a necessity to engage with clients in both English and Mandarin. Responsibilities include managing prospects, booking and rescheduling appointments, and maintaining professionalism. Ideal candidates will have a minimum of 1 year experience in a similar role, ensuring high service quality during client interactions.