Bilingual Customer Experience Lead — Mandarin

INDIGO GROUP; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading educational organization in Singapore is looking for a candidate in operations and customer service. Responsibilities include conducting administrative tasks, ensuring high-quality service delivery, and maximising student retention by working closely with the Sales enrolment team. Ideal candidates must communicate effectively with Mandarin-speaking individuals and have a customer-oriented approach. Weekend availability is required.

Qualifications

• 2 to 3 years of experience in operations and customer service.
• Excellent command of spoken and written English.
• Able to work weekends.

Responsibilities

• Conduct administrative and operational tasks.
• Maximise student retention as part of the team.
• Ensure high-quality service experience.

Skills

Customer service

Communication in Mandarin

Interpersonal skills

Job description

A leading educational organization in Singapore is looking for a candidate in operations and customer service. Responsibilities include conducting administrative tasks, ensuring high-quality service delivery, and maximising student retention by working closely with the Sales enrolment team. Ideal candidates must communicate effectively with Mandarin-speaking individuals and have a customer-oriented approach. Weekend availability is required.