Beauty & Wellness Customer Experience Specialist

SUCCESS HUMAN RESOURCE CENTRE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prominent service center in Orchard, Singapore is looking for a dedicated customer service representative to enhance customer experiences and support operations. The ideal candidate should have a minimum of GCE ‘N’ Level, at least 2 years of customer service experience in a beauty or wellness environment, and be able to converse in both English and Chinese. Responsibilities include engaging with customers, managing schedules, and performing cashier duties. Competitive salary of up to $2,700 is offered.

Qualifications

• At least 2 years of experience in customer service, preferably in a beauty, wellness, or healthcare environment.
• Able to converse in English and Chinese.
• Confident communicator with excellent interpersonal skills.

Responsibilities

• Collaborate to engage walk-in and returning customers, building rapport.
• Recommend treatments and products, upselling based on customer needs.
• Manage appointment scheduling and ensure efficient outlet operations.

Skills

Customer service orientation

Sales skills

Communication skills

Interpersonal skills

Education

Minimum GCE ‘N’ Level or equivalent

Job description

A prominent service center in Orchard, Singapore is looking for a dedicated customer service representative to enhance customer experiences and support operations. The ideal candidate should have a minimum of GCE ‘N’ Level, at least 2 years of customer service experience in a beauty or wellness environment, and be able to converse in both English and Chinese. Responsibilities include engaging with customers, managing schedules, and performing cashier duties. Competitive salary of up to $2,700 is offered.