Banking IT Incident Manager — ITIL & Problem Mgmt

ITCAN PTE. LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading tech solutions provider in Singapore is seeking an Incident Manager to improve and oversee incident management processes across teams. Ideal candidates will have experience in IT Service Management within a banking environment and knowledge of ITIL concepts. You will be responsible for onboarding application support documentation, facilitating incident resolution, and ensuring compliance with updated management processes. Strong problem-solving and analytical skills are essential for this role.

Qualifications

• Good experience in IT Service Management or a similar role in a banking environment.
• Worked as Incident Manager in a banking environment.
• Knowledge of ITIL concepts.

Responsibilities

• Align existing Incident Management Processes with Global Incident Management teams.
• Onboard Application Support Documentation and User Guide to Service Now.
• Participate in incident resolution calls to facilitate determination and recovery.

Skills

IT Service Management

Incident Management

Knowledge of ITIL

Performance monitoring tools

Analytical skills

Time management

Job description

A leading tech solutions provider in Singapore is seeking an Incident Manager to improve and oversee incident management processes across teams. Ideal candidates will have experience in IT Service Management within a banking environment and knowledge of ITIL concepts. You will be responsible for onboarding application support documentation, facilitating incident resolution, and ensuring compliance with updated management processes. Strong problem-solving and analytical skills are essential for this role.