Banking Call Centre Agent - PM Shift (12 month contract, High Allowance) UID2269

PERSOL; Singapore; On-site; SGD 42,000 - 60,000; Full time

Benefits offered by this job

Night shift allowances

Training period (3 months)

Job summary

PERSOL in Singapore is seeking a customer service professional to join our banking call centre. You will deliver banking product information and resolve enquiries, while working to meet service targets.

New hires undergo a three-month training during office hours before transitioning to night shifts, with an attractive allowances scheme. The role requires strong communication and a passion for delivering quality customer support.

Qualifications

• Good written/verbal communication skills.
• Call centre experience and banking experience preferred.

Responsibilities

• Deliver personalized service over the telephone to customers in a call centre on banking products, accounts, and services enquiries in an effective and efficient manner
• Ability to understand customers’ needs and provide appropriate solutions and attention
• Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
• Solicit customers’ feedback and identify problem trends for improvement actions

Skills

Excellent communication

Call center experience

Banking experience

Job description

Job Details

• 5 days work week - 4 weekdays 1 weekend
• Must be open to night shifts and must be flexible
• Attractive Allowances
• first 3 months training(office hours) before going into night shift

Job Description

• Deliver personalized service over the telephone to customers in a call centre on banking products, accounts, and services enquiries in an effective and efficient manner
• Ability to understand customers’ needs and provide appropriate solutions and attention
• Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
• Solicit customers’ feedback and identify problem trends for improvement actions

Requirements

• Good written/verbal communication skills
• Call centre experience and banking experience preferred

We regret that only shortlisted candidates will be notified.