Customer Service Agent

Helius Technologies Pte Ltd; Singapore; On-site; SGD 22,000 - 36,000; Full time

Benefits offered by this job

Monthly shift allowances

Job summary

Helius Technologies Pte Ltd is seeking a Customer Service specialist on a 12-month contract in Singapore to handle banking inquiries across phone, email, and chat, process secure requests, and promote digital self‑service tools. You must have at least a diploma or O-levels, with 12 months banking or 24 months non-banking experience; graduates welcome with internship or part-time exposure.

The role requires professional telephone etiquette and the ability to work rotating shifts, including

Qualifications

• Minimum GCE O‑Levels or Diploma qualifications.
• Banking Call Centre/Customer Service: Minimum 12 months of relevant experience.
• Non-Banking Call Centre/Customer Service: Minimum 24 months of relevant experience.
• Fresh Graduates (Diploma / Bachelor): Minimum 2 to 3 months of customer service experience.
• O/A Levels & ITE Candidates: Minimum > 5 years of relevant experience in customer service or contact centre operations.

Responsibilities

• Answer phone, email, or chat inquiries regarding bank accounts, loans, and credit cards.
• Process secure customer requests, fund transfers, and data updates accurately.
• Promote banking products, digital self-service tools, and credit services.
• Meet performance targets for call resolution, service quality, and adherence.

Skills

Telephone etiquette

Active listening

Customer service

Communication skills

Education

GCE O‑Levels or Diploma

O/A Levels & ITE candidates

Job description

About the role

Customer Service position on a 12 months contract basis, extendable subject to project requirement, with a shift. The role involves handling customer inquiries across phone, email, and chat channels for banking services, processing secure customer requests, and promoting banking products and digital self-service tools.

Key responsibilities

• Answer phone, email, or chat inquiries regarding bank accounts, loans, and credit cards
• Process secure customer requests, fund transfers, and data updates accurately
• Promote banking products, digital self-service tools, and credit services
• Meet performance targets for call resolution, service quality, and adherence

Shift and Work Schedule

• PM Shifts: Typical blocks such as 1:00 PM to 10:00 PM, 2:00 PM to 11:00 PM or 3:00 PM to 12:00 AM (midnight).
• Rotation: Includes weekends and public holidays on a rotating pattern, typically with one weekday off and one weekend off.
• Compensation: Often includes monthly shift allowances.

About you

• Minimum GCE O-Levels or Diploma qualifications
• Banking Call Centre/Customer Service: Minimum 12 months of relevant experience.
• Non-Banking Call Centre/Customer Service: Minimum 24 months of relevant experience.
• Fresh Graduates (Diploma / Bachelor): Minimum 2 to 3 months of customer service experience required (internships, part-time, or entry-level customer-facing roles welcome).
• O/A Levels & ITE Candidates: Minimum > 5 years of relevant experience in customer service or contact center operations.
• Professional telephone etiquette and active listening capabilities
• Ability to work rotating or staggered shift patterns
• Experience in customer service, inbound/outbound calls, customer support, telesales, or contact centre operations
• Prior banking or call center experience is an advantage, though entry-level applicants are often welcomed