Call Centre Agent (Perm PM, 12 month contract) UID2269

PERSOL SINGAPORE PTE. LTD.; Singapore; In loco; SGD 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

PERSOL SINGAPORE PTE. LTD. is seeking a customer service officer for their contact center in Singapore. The role involves delivering personalized service over the phone and identifying customer needs to provide tailored solutions.

The ideal candidate will demonstrate a commitment to excellent service and will actively seek customer feedback to drive improvements in service delivery.

Mansioni

• Deliver personalized service over the telephone to customers in call center.
• Understand customers' needs and provide appropriate solutions.
• Identify cross-sell opportunities during customer interaction.
• Deliver excellent quality service to achieve total customer satisfaction.
• Solicit customers' feedback and identify problem trends.

Descrizione del lavoro

Our client is an established local bank, they are looking to hire a customer service officer to join their contact center.

Responsibilities

• Deliver personalized service over the telephone to customers in call center on banking products, accounts and service enquiries in an effective and efficient manner.
• Ability to understand customers' needs and provide appropriate solutions and attention
• Identify cross-sell opportunities during customer interaction
• Consistently deliver excellent quality service to customers to achieve total customer satisfaction
• Solicit customers' feedback and identify problem trends for improvement actions