12 Months Contract Customer Relationship Officers (Banking)

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 25,000 - 36,000; Full time

Benefits offered by this job

Transport reimbursement

Shift allowance

Job summary

Recruit Express Pte Ltd in Singapore is seeking a Customer Service Specialist to handle inbound banking inquiries and assist customers with a range of accounts, loans and cards. You will provide accurate product information and deliver outstanding service to ensure a positive customer experience.

The role begins with a 9-month initial period with standard hours, followed by rotating shifts, weekends and public holidays, plus a monthly transport allowance and shift pay.

Qualifications

• Handle inbound customer inquiries on a wide range of banking products.
• Assist customers in troubleshooting banking-related issues and resolve concerns.
• Provide accurate information on banking products, services and procedures.
• Deliver excellent customer service and ensure a positive customer experience.

Responsibilities

• Handle inbound customer inquiries on banking products.
• Assist customers in troubleshooting banking issues and resolve concerns promptly.
• Provide accurate information on banking products, services and procedures.
• Deliver exceptional customer service and maintain a positive customer experience.

Skills

Customer service

Communication skills

Interpersonal skills

Call centre

Fast-paced environment

Education

N-Level qualification or above

Job description

What You’ll Be Doing

• Handle inbound customer enquiries on a wide range of banking products, including personal and corporate accounts, loans and credit cards.

• Assist customers in troubleshooting banking-related issues and resolve their concerns professionally and efficiently.

• Provide accurate information on banking products, services and procedures.

• Deliver excellent customer service and ensure a positive customer experience.

Working Hours

Initial 9 Months:

• Monday to Friday: 9.30am – 6.00pm

• Saturday: 10.00am – 2.30pm

After 9 Months of Service:

• Rotating shifts between 9.00am and 12.00 midnight, Monday to Sunday, including Public Holidays.

• 42–44 working hours per week.

• Bi-weekly duty roster provided.

• Transport reimbursement for shifts ending at or after 10.30pm.

• Additional $320 monthly shift allowance.

Requirements

• N-Level qualification or above.

• Good communication and interpersonal skills.

• Customer-oriented with a positive attitude and a willingness to help others.

• Comfortable working in a fast-paced call centre environment.

• Willing to work rotating shifts, weekends and Public Holidays after the initial 9 months.