Call Centre Agent

5G-Starlink Pte.; Singapore; On-site; SGD 26,000 - 35,000; Full time

Job summary

5G-Starlink Pte. is seeking a customer service professional to join our banking call centre on a 12-month contract. You will deliver personalised telephone support for banking products, accounts, and services, ensuring efficient resolutions and high customer satisfaction.

Fresh graduates are welcome to apply; you will learn on the job and gain experience in financial services, while contributing to continuous improvement through customer feedback and trend reporting.

Qualifications

• Fresh graduates welcome, 12-month contract.
• Ability to understand customer needs and provide solutions.
• Deliver personalised service over the phone in a call centre.

Responsibilities

• Provide personalised telephone service to customers on banking products and accounts.
• Understand customer needs and provide appropriate solutions.
• Solicit feedback and identify trends for service improvement.

Skills

Customer service

Call center

Banking knowledge

Needs analysis

Job description

• Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner.
• Ability to understand customers needs and provide appropriate solutions and attention
• Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
• Solicit customers feedback and identify problem trends for improvement actions

Job Types: Contract, Fresh graduate
Contract length: 12 months