Customer Service Excellence (Retail Banking / Non-sales)

D L Resources Pte Ltd; Singapore; On-site; SGD 27,000 - 36,000; Full time

Benefits offered by this job

Paid training

Job summary

D L Resources Pte Ltd in Singapore is offering a 5-week paid training program focused on bank products, services, CRM systems, and on-the-job learning.

The role is non-sales, with inbound calls, customer fulfilment and strict adherence to compliance. Suitable for applicants with and without experience, requiring good English, a can-do attitude, and willingness to work staggered shifts in the North-East region.

Qualifications

• No prior experience required; training provided.
• Must have strong written and spoken English.
• Willing to work staggered shifts including weekends and public holidays.

Responsibilities

• Handle inbound calls for bank accounts servicing campaigns and enquiries.
• Fulfill customer requests and ensure timely case closure.
• Maintain confidentiality and comply with bank standards.

Skills

Customer service

Communication skills

English proficiency

MS Office

Team player

Positive attitude

Tools

MS Office

Job description

Training program (paid training)

5-weeks training program on bank's product and services, CRM systems and on-the-job training.

Shift timing (PH Weekend Shift)

- Working hours: 5 working days, 1 rest day and 1 off day per week / 42.5 hours per week

- Staggered shift hours: 8.5 working hours between 7AM to 10PM + 1-hour meal break in between

- Rest day and off day: Scheduled by client (1 weekday + 1 weekend, non-consecutive)

- Or otherwise advised by the client

Working location

- North-East

- Applicants should be comfortable with a North-East region work location

Job description (Non-sales role)

• Inbound call handling for Bank's Accounts Servicing campaigns, products enquiries and helpdesk enquiries
• Customer Fulfillment follow through on case handling and with customers
• Ensure bank's compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information

Job requirements

• Candidate without relevant experience are welcomed to apply
• Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.
• Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service.
• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
• Possess good command of written and spoken English.
• Good analytical skills; passion for working and is good in working with numbers.
• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
• Passion for working, responsible and with good working attitude.
• Proficient in PC skills including MS Office applications.
• Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.