Call Centre Agent in Bank - PM Shift, 12 month contract / UID2269

PERSOL; Singapore; On-site; SGD 32,000 - 42,000; Full time

Benefits offered by this job

Attractive allowances

Job summary

PERSOL in Singapore is seeking customer service professionals for a banking call centre role. You will deliver personalized service over the phone, handle enquiries about banking products, accounts, and services, and aim for total customer satisfaction.

The role requires night shifts with a 5-day work week (two weekdays and one weekend), training for the first 3 months during office hours before transitioning to night shifts, and strong communication skills.

Qualifications

• Call center experience preferred.
• Banking experience preferred.
• Requires good written and verbal communication.

Responsibilities

• Deliver personalized service over the telephone to customers in a call centre on banking products, accounts, and services enquiries.
• Ability to understand customers' needs and provide appropriate solutions and attention.
• Consistently deliver excellent quality service to our customers to achieve total customer satisfaction.
• Solicit customers' feedback and identify problem trends for improvement actions.

Skills

Call center experience

Banking experience

Good communication

Job description

*5 days work week - 4 weekdays 1 weekend

*Must be open to night shifts and must be flexible* Attractive Allowances

first 3 months training(office hours) before going into night shift

Job Description:

• Deliver personalized service over the telephone to customers in a call centre on banking products, accounts, and services enquiries in an effective and efficient manner
• Ability to understand customers' needs and provide appropriate solutions and attention
• Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
• Solicit customers' feedback and identify problem trends for improvement actions

Requirements:

• Good written/verbal communication skills
• Call centre experience and banking experience preferred