Bank Teller Customer Service (Contract | Up to $3.5k)

Manpower Staffing Services; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A staffing agency in Singapore is seeking a Bank Teller for a contract position. This role involves providing exceptional customer service, resolving queries, and enhancing the customer experience through self-service banking. Ideal candidates should have 1-2 years in customer service and be tech-savvy. To apply, send your resume to the provided email address.

Qualifications

• 1-2 years of experience in customer service related roles.
• Ability to face customers in banking branch setting.
• Willingness to be trained.

Responsibilities

• Provide high quality service to maximize customer satisfaction.
• Understand customer needs and offer relevant products.
• Take ownership to complete necessary research and follow-up.

Skills

Customer service skills

Tech-savvy

Job description

Bank Teller Customer Service (Contract | Up to $3.5k)

• Provides high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible
• Understands the customer and establishes needs to offer relevant products, services and solutions
• Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution
• Responsible for achieving individual key performance indicators whilst maintaining appropriate operational risk control and compliance in all activities
• Ensure customer complaints are escalated to internal teams, regulatory bodies as appropriate, in line with prevailing policies
• Carry out administrative tasks and systems updating activities in line with procedures which operate in the respective area
• Enhance customers' experience by introducing them to self-service banking channels that suit their needs
• Meet all service standards and assigned targets at the individual and team levels

Requirements

• 1-2 years of experience in customer service related roles.
• Ability to face customers in banking branch setting
• Tech-savvy and willing to be trained

Interested candidates may send in their resume and cover letter directly to gem.cabriamanpower.com.sg (R1434374), stating the position as the subject title in the email.

Jireli Gem Mejia Cabria | EA License No. 02C3423 | Personnel Registration No. R1434374

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