AVP, Wealth Training & Recognition — Impactful Learning

HSBC Global Services Limited; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading global bank in Singapore is seeking an experienced Assistant Vice President for Wealth Training & Recognition. The role involves creating and managing training programs, ensuring superior customer service in a contact center environment. Candidates should have a Bachelor's degree and strong experience in training and customer service. The position promises a supportive workplace with opportunities for professional growth.

Qualifications

• Bachelor's degree in Business Administration, Communications, or a related field.
• Advanced experience in customer service, ideally in a contact center environment.
• Experience in designing and delivering training programs.

Responsibilities

• Develop and maintain a knowledge base for the contact center team.
• Identify training needs and create learning programs.
• Organize initiatives to improve team engagement.
• Provide feedback and coaching support to agents.
• Support planning and execution of operational initiatives.
• Generate reports on training effectiveness and team performance.

Skills

Customer service

Training program development

Complaint resolution

Data analysis

Organizational skills

Education

Bachelor's degree in Business Administration or related field

Job description

A leading global bank in Singapore is seeking an experienced Assistant Vice President for Wealth Training & Recognition. The role involves creating and managing training programs, ensuring superior customer service in a contact center environment. Candidates should have a Bachelor's degree and strong experience in training and customer service. The position promises a supportive workplace with opportunities for professional growth.