AVP, Payments Operations — Client-First Transformation Leader

OCBC (Singapore); Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

OCBC Bank Singapore is seeking an inspiring leader to transform Group Payment Operations into a client-centric, service-driven organization. You will champion a culture of service excellence and collaborate with stakeholders to deliver a regional model across markets.

You will mentor a high-performing team, drive operational standards, and ensure compliant, timely payment services from our Tampines base. This role requires a strong background in payments and change leadership.

Qualifications

• Bachelor's degree in Business, Finance, or related discipline.
• Minimum 10 years of experience in payment operations or related banking functions.
• Proven ability to lead service transformation and change management initiatives.
• Strong leadership skills with the ability to inspire and motivate teams to achieve operational and service excellence.
• Excellent verbal and written communication skills, enabling effective engagement with stakeholders at all levels.
• Strong critical thinking and problem-solving abilities to address operational challenges and drive innovative solutions.
• Demonstrated ability to build a service-focused culture that combines operational discipline with client needs and innovation.
• Strong stakeholder management skills, with proven ability to influence cross-functional teams.

Responsibilities

• Lead the transformation of Group Payment Operations into a client-focused service organization.
• Partner with internal stakeholders to align service delivery with business objectives.
• Champion continuous improvement to enhance efficiency, service quality, and risk mitigation.
• Drive standardization and optimization of operating procedures to reduce friction for clients.
• Build a regional service model with consistent standards across markets.
• Define service principles, performance expectations, and feedback loops to deliver a unified experience.
• Ensure timely, accurate, and compliant delivery of payment services per SLAs and regulations.
• Monitor metrics and client feedback to identify opportunities for enhancement.

Skills

Change management

Leadership

Stakeholder management

Data analytics

Operational excellence

Communication

Education

Bachelor's degree in Business or Finance

Job description

OCBC Bank Singapore is seeking an inspiring leader to transform Group Payment Operations into a client-centric, service-driven organization. You will champion a culture of service excellence and collaborate with stakeholders to deliver a regional model across markets.

You will mentor a high-performing team, drive operational standards, and ensure compliant, timely payment services from our Tampines base. This role requires a strong background in payments and change leadership.