VP, Group Payment Operations & Digital Transformation

OCBC Group

Singapore

On-site

SGD 180,000 - 240,000

Full time

5 days ago

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Benefits offered by this job

Competitive base salary

Learning and development opportunities

Community initiatives

Job summary

OCBC Group in Singapore seeks an inspiring and dynamic leader to drive the transformation of Group Payment Operations into a client-centric, service-driven organization. You will champion a culture of service excellence and embed a client-first mindset across all touchpoints of payments.

You will lead modernization using AI, analytics, automation and scalable digital capabilities, delivering measurable improvements in productivity and customer outcomes, with a regional deployment mindset across

Qualifications

Bachelor's Degree in Technology, Data Analytics, Computer Science, Engineering, or related discipline.
5-8 years of experience in banking, with strong exposure to Payment Operations, Transaction Banking, Financial Services, or Payments Transformation.
Proven experience leading large-scale business transformation, digital transformation, or operational excellence programs.
Demonstrated success delivering AI, data, analytics, automation, or digital initiatives from concept through implementation.
Strong understanding of payment operations, payment investigations, exception handling, reconciliation processes, operational controls, and risk management.
Hands-on experience with Power Automate, Python, SQL, Power BI, data analytics, and workflow automation technologies.

Responsibilities

Lead strategic Payment Operations initiatives to enhance operational efficiency, service quality, resilience, controls, and client outcomes.
Serve as a trusted advisor and representative of Payment Operations in engagements with internal stakeholders, technology teams, external counterparties, financial institutions, and payment networks.
Drive effective collaboration across Operations, Product, Technology, Risk, Compliance, and country teams to deliver business outcomes.
Establish clear objectives, accountability, governance structures, and success measures for transformation initiatives.
Lead issue resolution efforts through root cause analysis, process redesign, and implementation of sustainable corrective actions.
Drive counterparties and stakeholders to meet agreed service levels, milestones, and continuous improvement commitments.
AI, Data & Digital Transformation: Champion the adoption of AI, Generative AI, advanced analytics, automation, APIs, and digital technologies to transform Payment Operations into a data-driven and intelligent operating model.
Identify opportunities to leverage data, machine learning, predictive analytics, and digital capabilities to improve decision-making, productivity, risk management, service quality, and operational effectiveness.
Drive the development and implementation of innovative solutions using Power Automate, Python, SQL, Power BI, AI/GenAI, APIs, and other emerging technologies.
Partner with Technology and Data teams to establish scalable digital capabilities, data assets, and intelligent automation frameworks that support long-term business objectives.
Promote a culture of innovation, experimentation, and continuous improvement through the adoption of new technologies and digital solutions.
Ensure successful solutions are scalable, reusable, and suitable for regional deployment across multiple markets while accommodating local regulatory and operational requirements.
Tactical & Strategic Solution Delivery: Develop and implement tactical solutions to address immediate operational challenges where strategic technology capabilities are not yet available.
Design solutions with a clear roadmap toward enterprise-grade, long-term strategic platforms and digital capabilities.
Work closely with Technology teams to define business requirements, target operating models, and future-state solutions aligned with the bank's architecture and digital strategy.
Ensure all tactical solutions are appropriately governed, documented, controlled, and supported, with clear ownership and operational accountability.
Establish transition and migration plans to move tactical solutions into strategic platforms when permanent solutions become available.
Drive standardization, simplification, and the adoption of common operating practices across countries and business units.
Project & Program Management: Lead complex transformation initiatives from ideation through implementation, stabilization, benefits realization, and regional rollout.
Define project scope, business outcomes, success metrics, milestones, risks, dependencies, and governance requirements.
Develop and manage project plans, steering forums, RAID logs, status reporting, stakeholder communications, and executive updates.
Coordinate multiple workstreams across Operations, Technology, Product, Data, Risk, Compliance, vendors, and external counterparties.
Drive timely decision-making and proactively manage risks, issues, dependencies, and resource constraints.
Lead business analysis, process redesign, user acceptance testing, implementation, migration, change management, and operational readiness activities.
Establish repeatable frameworks for scaling successful solutions from pilot to production and subsequently to regional deployment.
Ensure all new capabilities are supported by appropriate operational procedures, controls, governance, auditability, exception management, and ownership models.
Track and report benefits realization to ensure expected business, operational, and financial outcomes are achieved.
Establish appropriate operational documentation, procedures, controls and governance for new and enhanced solutions, ensuring clear ownership, end-to-end process accountability, exception handling, auditability and operational readiness from a Payment Operations perspective.