Head of Payment Operations: Client-Centric Transformation

OCBC (Singapore); Singapore; On-site; SGD 180,000 - 260,000; Full time

Benefits offered by this job

Competitive base salary

Job summary

OCBC Singapore seeks an inspiring, dynamic leader to transform Group Payment Operations into a client-centric, service-driven organization. You will champion a culture of service excellence, collaborate with internal and external partners, and build a regional model with consistent standards across markets.

Your leadership will elevate the team’s reputation as a trusted partner delivering outstanding client experience and operational excellence within a 100% on-site role based in Tampines.

Qualifications

• Bachelor’s degree in Business, Finance or related discipline.
• 10+ years of experience in payment operations or related banking functions.
• Proven ability to lead service transformation and change management initiatives.
• Strong leadership skills to drive operational and service excellence.
• Excellent written and verbal communication across stakeholders at all levels.

Responsibilities

• Lead the transformation of Group Payment Operations into a client-focused service organization.
• Partner with internal stakeholders to align service delivery with business objectives.
• Drive continuous improvement to enhance efficiency, service quality, and risk mitigation.
• Standardize operating procedures to reduce friction and elevate client experience.
• Build a regional service model with consistent standards across markets.
• Set service principles, performance expectations, and feedback loops for a unified experience.
• Ensure timely, accurate, and compliant delivery of payment services per SLAs and regulations.
• Monitor performance metrics and client feedback to drive improvements.
• Act as liaison to executives, maintaining transparent relationships for service delivery.

Skills

Leadership

Change management

Payment operations

Stakeholder management

Data analytics

Education

Bachelor’s degree in Business/Finance

Job description

OCBC Singapore seeks an inspiring, dynamic leader to transform Group Payment Operations into a client-centric, service-driven organization. You will champion a culture of service excellence, collaborate with internal and external partners, and build a regional model with consistent standards across markets.

Your leadership will elevate the team’s reputation as a trusted partner delivering outstanding client experience and operational excellence within a 100% on-site role based in Tampines.