AVP, Payment Ops & AI Transformation Leader

OCBC (Singapore); Singapore; On-site; SGD 230,000 - 320,000; Full time

Job summary

OCBC Singapore is seeking an inspiring leader to transform Payment Operations into a client-centric, data-driven organization. You will champion service excellence, drive AI-enabled improvements, and collaborate with internal teams and external partners to deliver scalable, regional capabilities.

You will guide projects from ideation through adoption, balancing regulatory needs with strategic digital transformation and operational resilience.

Qualifications

• Bachelor's degree in Technology, Data Analytics, CS, Engineering or related field.
• 5-8 years of experience in banking, Payments, or Financial Services transformations.
• Proven track record in leading large-scale transformation and digital initiatives.

Responsibilities

• Lead strategic Payment Operations initiatives to enhance efficiency, service quality, resilience and client outcomes.
• Collaborate with internal and external partners across Ops, Product, Tech, Risk and country teams.

Skills

AI & Automation

Stakeholder management

Leadership

Project management

Data analytics

Education

Bachelor's Degree in Technology/Engineeering/CS

5-8 years banking experience

Tools

Power Automate

Python

SQL

Power BI

Job description

OCBC Singapore is seeking an inspiring leader to transform Payment Operations into a client-centric, data-driven organization. You will champion service excellence, drive AI-enabled improvements, and collaborate with internal teams and external partners to deliver scalable, regional capabilities.

You will guide projects from ideation through adoption, balancing regulatory needs with strategic digital transformation and operational resilience.