AVP, Collections Quality & Compliance Leader

Citigroup Inc.; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

A global financial services corporation is seeking an AVP - Collections Quality Manager in Singapore. This role involves establishing governance and compliance frameworks, managing escalations, and ensuring quality assurance within the Collections unit. The ideal candidate will have 5-8 years of experience in collections or compliance, strong analytical skills, and proficiency in Microsoft Office. You will lead initiatives to improve customer experiences and operational excellence while collaborating with various stakeholders to ensure regulatory adherence.

Qualifications

• 5-8 years of experience in collections, risk management, compliance, or a related field.
• Proven experience in managing complex customer escalations.
• In-depth knowledge of regulatory requirements.

Responsibilities

• Manage regulatory compliance and internal/external audits.
• Lead independent escalation reviews for complaints.
• Monitor call quality performance across teams.
• Collaborate with internal units for strategic projects.
• Guide and evaluate team performance and development.

Skills

Leadership in collections

Regulatory compliance

Analytical skills

Communication skills

Negotiation skills

Proficiency in Microsoft Office Suite

Education

Bachelor's/University degree or equivalent experience

Job description

A global financial services corporation is seeking an AVP - Collections Quality Manager in Singapore. This role involves establishing governance and compliance frameworks, managing escalations, and ensuring quality assurance within the Collections unit. The ideal candidate will have 5-8 years of experience in collections or compliance, strong analytical skills, and proficiency in Microsoft Office. You will lead initiatives to improve customer experiences and operational excellence while collaborating with various stakeholders to ensure regulatory adherence.