Avionic Technical Representative - Customer Response Center

Bombardier; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading aerospace company in Singapore is seeking a Technical Support Specialist for their Business Aircraft division. The role involves troubleshooting aircraft systems, preparing detailed technical reports, and leading resolution meetings to ensure timely aircraft service. Candidates should possess a diploma in Aircraft Maintenance, a decade of relevant experience, and bilingual communication skills in English and French. Availability for off-site assignments is necessary, along with flexibility to work on varied schedules.

Qualifications

• Minimum of ten years experience in problem solving in the Interior and the Green Aircraft domain.
• Availability for off-site assignments on short notice (10%).
• Comfortable working evenings, nights, and weekends on rotation.

Responsibilities

• Support Business Aircraft customers and Field Service Representatives by troubleshooting aircraft systems.
• Prepare accurate technical reports and correspondence.
• Lead meetings to resolve issues affecting the return to service of the aircraft.

Skills

Technical knowledge of aircraft systems

Problem-solving

Customer focus

Communication skills (English and French)

Proficiency in MS Office

Education

College Diploma in Aircraft Maintenance (Avionics)

Job description

What are your contributions to the team?

• Support Business Aircraft customers and Field Service Representatives by troubleshooting, providing technical guidance and making technical recommendations on aircraft systems.
• Prepare accurate, complete and concise technical reports and correspondence.
• Lead meetings with other internal and/or external resources to resolve issues affecting the return to service of the aircraft.

How to thrive in this role?

• You have a College Diploma in Aircraft Maintenance (Avionics).
• You have comprehensive technical knowledge and experience of aircraft systems for the Challengers and the Global Express.
• However, candidates with avionics technical knowledge on other Bombardier products will also be considered.
• You have a minimum of ten (10) years’ experience in problem solving in the Interior and the Green Aircraft domain.
• You are customer focused and have strong English and French communication skills (spoken and written).
• You have an AME license or equivalent (an asset).
• You must be available for off-site assignments on short notice (10%).
• You are comfortable using MS Office Programs.
• You are available to work days, evenings, nights and weekends on rotation.