Automotive Estimator

SPEEDWERKZ PRIVATE LIMITED; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

An automotive repair company in Singapore is seeking a professional to prepare repair estimates and manage insurance claims. The ideal candidate should have at least 3 years of relevant experience, strong communication skills, and expertise in customer service. Responsibilities include inspecting vehicles, preparing estimates, and coordinating with insurance companies. This role offers a dynamic environment focused on quality service and customer satisfaction.

Qualifications

• At least 3 years of experience in preparing automotive repair estimates and managing insurance claims.
• Solid understanding of vehicle repair procedures and industry best practices.
• Strong communication skills with a focus on delivering excellent customer service.
• Experienced in using automotive estimating software.

Responsibilities

• Inspect damaged vehicles to determine the extent of damage and required repairs.
• Prepare clear, detailed, and accurate repair cost estimates.
• Communicate with insurance companies to ensure all documents are submitted.
• Explain repair estimates and the insurance claim process to customers.
• Work with the workshop team to ensure repairs are carried out efficiently.
• Maintain accurate records of estimates, repair costs, and claim progress.
• Stay updated on automotive repair standards and procedures.
• Deliver excellent customer service by addressing customer concerns.

Skills

Communication skills

Customer service

Automotive estimating software

Job description

Responsibilities

• Inspect damaged vehicles to determine the extent of damage and required repairs.
• Prepare clear, detailed, and accurate repair cost estimates, including parts, labour, and materials.
• Communicate and coordinate with insurance companies, ensuring all necessary documents and information are submitted.
• Explain repair estimates and the insurance claim process to customers in a clear and professional manner.
• Work closely with the workshop team to ensure repairs are carried out efficiently and within timeline.
• Maintain organised and accurate records of estimates, repair costs, and claim progress.
• Stay updated on automotive repair standards, techniques, and insurance claim procedures.
• Deliver excellent customer service by addressing customer concerns or enquiries promptly and professionally.

Requirements

1. At least 3 years of experience in preparing automotive repair estimates and managing insurance claims.
2. Solid understanding of vehicle repair procedures and industry best practices.
3. Strong communication skills with a focus on delivering excellent customer service.
4. Experienced in using automotive estimating software.