Automotive CS Supervisor – Claims & Experience

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading automotive services firm in Singapore is looking for an Assistant Manager, Customer Service. You will lead a team in delivering exceptional customer service while managing accident reporting processes. The ideal candidate has at least 8 years of customer service experience, with 2 years in a supervisory role, preferably in the automotive industry. This position offers competitive pay and opportunities for career growth.

Benefits

Cutting-edge automotive technology

Supportive, performance-driven culture

Career growth opportunities

Qualifications

• Minimum Diploma holder with at least 8 years of experience in a Customer Service and Retail environment.
• Prior experience in the Automotive Industry is required.
• Experience working in a Body and Paint Department is advantageous.

Responsibilities

• Lead and support the Motor Claims team in delivering exceptional customer service.
• Guide customers through the accident reporting process and ensure all required documents are submitted.
• Actively contribute to achieving the monthly Net Promoter Score (NPS) targets.

Skills

Customer Service Experience

Sales Experience

Leadership

Communication Skills

Education

Diploma

Job description

A leading automotive services firm in Singapore is looking for an Assistant Manager, Customer Service. You will lead a team in delivering exceptional customer service while managing accident reporting processes. The ideal candidate has at least 8 years of customer service experience, with 2 years in a supervisory role, preferably in the automotive industry. This position offers competitive pay and opportunities for career growth.