Asst Manager

Population Health Campus; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A health organization in Singapore is seeking a Senior Executive/Assistant Manager for its Telehealth Service. This role involves leading operations for virtual care services while implementing advanced AI solutions to enhance patient experience. The ideal candidate should have a degree and experience in healthcare operations or virtual care, showcasing strong stakeholder management and data analysis skills. This position offers the chance to make a meaningful impact on population health outcomes and promotes professional development in healthcare technologies.

Benefits

Professional development opportunities

Collaborative work environment

Direct involvement in innovative healthcare solutions

Qualifications

• Experience in virtual care or healthcare operations preferred.
• Familiarity with AI applications in healthcare.
• Proven experience in operational management.

Responsibilities

• Lead planning and operations of virtual care services.
• Monitor virtual care operations for efficiency.
• Implement AI solutions to enhance patient experience.

Skills

Stakeholder management

Data analysis

Communication skills

Operational coordination

Healthcare technology knowledge

Education

Degree in any discipline

Tools

Virtual care platforms

Job description

Company description:

NHG Cares

Senior Executive/Assistant Manager - Telehealth Service

Drive NHG Health's Virtual Care Service

NHG Health is seeking dynamic professionals to spearhead our virtual care centre operations as we transform healthcare delivery for NHG residents. Join us in pioneering the future of virtual care through cutting‑edge technology, innovative solutions, and strategic operational excellence.

Role Overview

Lead planning and operations of virtual care services while contributing to population health transformation initiatives. This role combines strategic thinking with hands‑on operational management, coordinating workflows, managing stakeholders, and implementing AI solutions to enhance patient experience.

Key Responsibilities

• Drive operational rollout of Enhanced Community Health Posts with integrated virtual care services
• Lead planning and implementation of our pioneering Virtual Care Centre
• Develop and coordinate comprehensive workflows for virtual care operations
• Facilitate evaluation and quality improvement initiatives for enhanced service delivery outcomes
• Monitor virtual care operations to ensure optimal efficiency and quality standards
• Coordinate seamless operations across multiple virtual care service streams
• Address operational issues and escalations promptly whilst implementing process improvements
• Ensure strict compliance with clinical safety and operational standards
• Lead implementation of AI solutions for virtual care and call centre operations
• Manage advanced Chatbot and Voicebot systems for enhanced patient/resident interaction
• Coordinate technology integration with existing healthcare systems for unified patient experiences
• Evaluate and revise virtual care models and processes based on feedback and performance data
• Implement robust quality assurance protocols for patient and resident service standards
• Analyse performance data to identify improvement opportunities and drive strategic decisions
• Conduct regular quality audits on call recordings and patient interactions
• Identify learning needs and develop targeted training programmes to enhance team capabilities
• Support adoption of new technologies and processes throughout the organisation
• Mentor junior staff and contribute to professional development activities

Essential Requirements

• Degree in any discipline (healthcare sector experience preferred)
• Minimum 2 years relevant experience in virtual care, healthcare operations, or call centre management preferred
• Strong understanding of virtual care platforms and healthcare delivery systems
• Proven experience in stakeholder management and operational coordination
• Familiarity with healthcare technology and AI applications
• Demonstrated ability in data analysis, performance reporting, and change management
• Knowledge of healthcare regulations and compliance requirements

Key Competencies

• Exceptional communication and coordination skills with stakeholder management experience
• Detail‑oriented approach with strong organisational and analytical abilities
• Strategic problem‑solving skills with operational focus and implementation capability
• Adaptability in managing multiple complex projects simultaneously
• Proven ability to thrive in dynamic healthcare environments

What We Offer

• Direct involvement in implementing most comprehensive virtual care initiative and AI healthcare solutions
• Meaningful impact on population health outcomes for NHG residents
• Professional development in emerging healthcare technologies and digital transformation
• Collaborative environment with healthcare innovation pioneers

Join our mission to make quality healthcare accessible anytime, anywhere, build NHG Health's most advanced virtual care ecosystem that truly serves our community's needs.

Applications welcome from both internal NHG staff and external candidates.