Senior Associate, Customer Success Management

DCS CARD CENTRE PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading Web3 payments company in Singapore is seeking an Associate/Senior Associate for Customer Success to own partner journeys from onboarding through ongoing success. Responsibilities include driving partner satisfaction, monitoring KPIs, and conducting business reviews. Ideal candidates have expertise in payment processing and Web3 ecosystems. The company fosters a collaborative culture aimed at innovation and growth, offering opportunities for career development in the dynamic fintech landscape.

Benefits

Impact on next-gen payments

Global exposure across APAC and Europe

Growth opportunities in a startup

Qualifications

• Minimum 1 - 5 years of experience in operations, payment processing, or fintech.
• Strong understanding of Web 3 payment ecosystems.
• Excellent analytical and problem-solving skills.

Responsibilities

• Own partner satisfaction and success, driving growth through initiatives.
• Monitor partner KPIs and identify bottlenecks.
• Conduct quarterly business reviews with partners.

Skills

Analytical skills

Problem-solving

Organizational skills

Communication skills

CRM knowledge

Education

Bachelor’s degree in business, finance, operations management, or related field

Tools

Microsoft Excel

Google Sheets

Operational reporting tools

Job description

About Us

We are a high-growth Web3 payments company bridging traditional finance with the future of digital assets. Our payment rails, card-issuing infrastructure, and CaaS solutions empower Web2 and Web3 partners — from exchanges and wallets to fintech innovators — to move faster and smarter. Backed by licensed financial institutions, our global team of builders from top exchanges, firms, and fintechs is shaping the future of compliant, scalable financial infrastructure.

About the Role

We are seeking a proactive and detail-oriented Associate/Senior Associate, Customer Success to support our DeCard business. In this role, you will own the partner journey end-to-end, from onboarding and integration to ongoing success, by ensuring smooth, compliant, and efficient operations while driving partner adoption, transactional growth, and cardholder satisfaction.

What You Will Do

Key Account Success & Growth

• Own partner satisfaction and success, proactively driving adoption and growth through cross-selling and upselling opportunities.
• Monitor partner KPIs such as registered cardholders, KYC status, cards issued, Total Payment Volume (TPV), and Payment Success Rate (PSR).
• Identify bottlenecks and launch marketing or promotional programs to boost card adoption and transaction volumes.
• Maintain CRM dashboards to ensure aligned and accurate information across departments.
• Collaborate with risk management to review alerts, flags, or suspicious activities and implement operational controls.
• Conduct quarterly or bi-annual business reviews with key partners and prepare performance reports.
• Manage new solutions and fee structures to optimize partner profitability.

Operation Optimization

• Identify gaps and propose enhancements to operational workflows to improve efficiency and partner satisfaction.
• Initiate system automation processes, test operational tools, and implement operational improvements.

What You Bring

Core Requirements

• Bachelor’s degree in business, finance, operations management, or related field.
• Minimum 1 - 5 years of experience in operations, payment processing, merchant services, or fintech (experience with TPV/PSR metrics preferred).
• Strong understanding of Web 3 payment ecosystems and general risk/compliance frameworks (KYC/AML).
• Excellent analytical, problem-solving, and organizational skills with high attention to detail.
• Adaptable and proactive problem-solver.
• Proficient in Microsoft Excel/Google Sheets and operational reporting tools; able to create decks, charts, statistical models, and projection models to support business reviews and decision-making.
• Strong communication skills and ability to collaborate effectively across internal teams and external partners.

Why Join Us & Our Culture

• Impact: Influence the growth of the next-generation Web3 payments
• Innovation: Work on cutting-edge crypto-fiat card infrastructure used by leading Web3 companies
• Global Exposure: Collaborate across teams in APAC, Middle East, and Europe
• Growth: Learn fast, access strategic decision-making, and scale your career in a high-growth startup
• Culture: A flat, collaborative, high-ownership environment where your ideas directly influence product direction.

We value people who are:

• Builders who thrive in 0→1 and 1→100 environments
• Owners who take initiative and move fast
• Learners who grow through feedback and curiosity
• Collaborators who elevate the team
• Visionaries who care about shaping the future of stablecoin

DeCard — Product Highlight

Spend Stablecoins, Seamlessly, Anywhere

DeCard is a next-generation crypto-fiat card powered by DCS Card Centre, a MAS-licensed financial institution with 50+ years of payment expertise. Top up stablecoins and spend instantly at millions of merchants worldwide — bridging Web3 with real-world payments.

Learn more on LinkedIn Decard and website: DCS Card Centre and DeCard

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.