Associate/ SA, Domestic Digital Payment Processing, CBGO, Group COO

DBS; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

A leading bank in Singapore is seeking an Associate/SA to join the Domestic Digital Payment Processing team. The role focuses on ensuring seamless customer experiences by managing payment processing, transaction management, and compliance adherence. Candidates should have a minimum of 4 years in banking operations and strong risk management skills. The position offers an opportunity to work closely with stakeholders, contributing to both customer satisfaction and operational integrity.

Qualifications

• Minimum 4 years of relevant working experience in Banking Operations.
• Strong risk awareness and ability to manage/address risks.
• Ability to work with internal stakeholders across functions.

Responsibilities

• Accurately process domestic digital payments and manage transaction completion.
• Respond to inquiries from stakeholders, providing resolutions.
• Conduct investigations and reconciliations of customer transactions.
• Manage, maintain, and archive data adhering to protocols.
• Perform data entry for Domestic Digital Payments statistics.
• Adhere to compliance regulations and standard operating procedures.
• Assist with billing-related matters and maintain/manage pricing requests.

Skills

Banking operations experience

Risk management

Stakeholder communication

Job description

Job Description - Associate/ SA, Domestic Digital Payment Processing, CBGO, Group COO (WD79801)

Job Description

Job Purpose:

The purpose of this position is to ensure seamless customer experiences by minimizing disruptions in domestic digital payment journeys, thereby safeguarding and enhancing customer satisfaction within the Domestic Digital Payment Processing team.

Responsibilities:

• Payment Processing & Transaction Management: Accurately process domestic digital payments and post entries across various payment systems, ensuring timely and efficient transaction completion. This includes processing exceptions, stop payment requests, and managing honouring/returning transactions.
• Stakeholder Communication & Support: Manage and respond to inquiries from stakeholders received via functional mailboxes, service requests, and workflow systems, providing timely and accurate resolutions.
• Transaction Investigation & Reconciliation: Conduct thorough investigations and reconciliations of customer transactions to resolve discrepancies and ensure accuracy.
• Data Management & Archival: Ensure proper management, maintenance, and archival of all relevant data, adhering to established protocols and regulatory requirements.
• Data Entry & Reporting: Perform data entry for statistics related to Domestic Digital Payments, contributing to accurate reporting and analysis.
• Compliance & Operational Adherence: Adhere strictly to all compliance regulations, standard operating procedures (SOPs), and internal guidelines to mitigate risks and maintain operational integrity.
• Billing & Pricing Support: Assist with billing-related matters and maintain/manage pricing requests, ensuring accurate financial operations.

Qualifications:

• Minimum 4 years of relevant working experience in Banking Operations. Strong risk awareness and ability to manage/address them.
• Sound understanding of local competitors and payment eco‑system.
• Ability to work with internal stakeholders across different functions.