Associate, Onboarding Operations

AIRWALLEX (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A dynamic fintech company located in Singapore is seeking a Senior Operations Specialist to optimize Onboarding Operations. This role focuses on compliance and customer engagement strategies through data analysis and process improvements. Candidates should possess a Bachelor's degree, 4-6 years of operational experience, and have a strong grasp of AML/KYC regulations. The position demands excellent leadership, project management, and analytical skills, thriving in a fast-paced environment.

Qualifications

• 4–6 years of experience in operations.
• Prior experience at a bank, fintech, or AML/KYC preferred.
• Self-starter attitude with attention to detail.

Responsibilities

• Optimize Onboarding Operations processes and define strategies.
• Drive efficiency in onboarding through various means.
• Develop processes and standard operating procedures for KYC.

Skills

Leadership skills

Data-driven decision making

Process-oriented thinking

Strong communication skills

Analytical skills

Project management skills

Education

Bachelor’s Degree or equivalent

Tools

SQL

Looker

Job description

What you'll do:

• As a senior IC optimize Onboarding Operations processes, partner closely with Team Lead and our commercial team to define our strategy to engage customers from end-to-end of the funnel
• Drive constant efficiency on how to optimize and scale onboarding through various means (i.e. outsourcing, tools, vendors, product improvements)
• Empower KYC Operations team members by developing processes and standard operating procedures to clearly define tactics across both SMEs & Platforms
• Develop refined processes on how we onboard platforms and collaborate with prospective and existing financial institutions partners as applicable
• Work closely with the US Compliance Team to implement processes to meet regulatory requirements as necessary
• Be subject matter expert in KYC – you have a passion for detecting fraud/risk and ensuring protection from bad actors
• Analyze onboarding and customer data to make data-informed decisions to drive operational efficiencies and address compliance gaps

Who you are:

• Compliance obsessed – You are able to quickly understand the intricacies with regulatory needs and you will ensure any concerns are voiced
• A solid program manager – You have the necessary leadership skills to influence and motivate those around you
• Data-driven – You are able to deep dive into the data to identify root cause issues and bring them up a level to make intelligent business decisions
• Process-oriented – You enjoy following and creating procedures to ensure an efficient and well-documented process
• A team player – But you enjoy working independently as much as you enjoy working with a team
• A master prioritizer – You use your sound judgment and data to assess all of the tasks at hand and are decisive in determining a holistic approach on key priorities
• Inquisitive by nature – You know when to dive a little deeper to get to the bottom of a problem and solve it; you ask the right questions to arrive at solutions efficiently and creatively

What you'll bring:

• Bachelor’s Degree or equivalent
• 4–6 years of experience in operations
• Prior experience at a bank, fintech, or AML/KYC is preferred
• Self‑starter attitude who is not afraid to get into the details
• Excellent project management skills
• Strong communication and stakeholder management skills
• Strong analytical and data visualization skills, SQL and Looker experience is a plus
• Comfort with ambiguity in a fast‑paced, dynamic environment is a must; past exposure to a high‑growth and/or globally distributed startup is also a plus
• A knack for identifying process improvement opportunities and an ability to proactively share feedback and ideas with management to help drive change
• Experience or comfort working in a global environment