Associate - Health & Benefits, Global Benefits Management

Willis Towers Watson Singapore; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

A prominent benefits management company in Singapore seeks an experienced professional for managing global benefits management relationships. The role involves project management of clients while ensuring timely and quality deliverables. Candidates should possess 1-3 years in Health & Benefits, relevant certifications, and proficiency in Microsoft Office. Strong client service orientation and knowledge of the Singapore marketplace are essential for success in this position.

Qualifications

• 1-3 years experience in a Health & Benefits brokerage role.
• Deep knowledge of the Singapore vendor marketplace.
• Broad understanding of compliance issues related to local legislation.

Responsibilities

• Manage global benefits management (GBM) customer relationships in Health & Benefits.
• Define methodology scope and prepare consulting contracts.
• Project management of GBM clients with timely delivery.
• Manage H&B vendor renewals and negotiations.

Skills

Client Focus

Influence and Selling

Results Focus

Collaboration

Thought Leadership and Innovation

Education

Relevant certifications (M5, M9, HI, ComGI, BCP, PGI)

Tools

Microsoft Office (Excel, Word)

Job description

The Role

• Responsible for managing global benefits management (GBM) customer relationships in Health & Benefits
• Define the scope of the methodology and proposal preparation and consulting contracts.
• Work closely with Global Benefits team for deliverables and following global operating guidelines for the clients respectively
• Project management of GBM clients, guaranteeing delivery on time, within budget and with high quality
• Manage H&B vendor renewals and negotiations
• Design efficient plan designs and funding arrangements that fit client’s needs
• Demonstrate proficient writing, oral presentation skills in client reports, recommendations, and presentations
• Provide claims analysis reports, including loss ratio, frequency of the use, member profile, etc.
• Provide annual benchmarking comparison relating to H&B clients
• Internal system updates relate to benefits matters
• Analysis about the advantages and disadvantages of the plan funding model (insured or self-insured); development of performance indicators for monitoring results
• Legislative updates: communicate Human Resources team any changes in local laws related to group life insurance, medical and dental benefits; and potential direct and/or indirect impacts on the company’s current benefits programs.
• Support and participation in existing clients’ renewal or remarketing exercise which includes but not limited to the following, whilst keeping Consultants abreast in overall progress:
  • Work with consultants to design efficient plan designs that meets clients’ needs when required
  • Prepare quotation slips based on clients’ needs and invite vendors to participate for remarketing when required
  • Negotiate and secure competitive price with vendors
  • Prepare report based on standard GBM templates
  • Upon renewal instructions from clients, prepare placement slips and send placement instructions to vendors

The Requirements

• 1-3 years experience in a Health & Benefits brokerage role
• Holds M5, M9, HI, ComGI, BCP, PGI certifications
• Flexibility and proven ability to diagnose and resolve issues, strong client service orientation
• Excellent ability to communicate effectively with a strong focus on customer service
• Good oral and written communication skills
• Deep knowledge of the Singapore vendor marketplace
• Technical proficiency in Singaporean employee benefits
• Broad understanding of compliance issues related to local legislation
• Proficiency in Microsoft Office (especially Excel and Word);
• Proficiency in English language
• Client Focus
• Influence and Selling
• Results Focus
• Collaboration
• Thought Leadership and Innovation

Equal Opportunity Employer