Associate Executive (2 years contract), Clinical Operations (Surgical)

Woodlands Health; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A healthcare institution in Singapore seeks an individual to support the national colorectal cancer screening programme. Responsibilities include managing patient appointments, ensuring follow-ups, and coordinating with stakeholders. Candidates should have a diploma or GCE ‘A’ Levels, 3-5 years of experience in a healthcare setting, and strong communication skills. Proficiency in Microsoft Office and the ability to multitask are essential. This role contributes significantly to enhancing patient engagement and service delivery.

Qualifications

• 3-5 years of related experience in a healthcare setting.
• Ability to multitask and manage projects effectively.
• Good command of English, both written and spoken.

Responsibilities

• Manage appointment scheduling and follow-up.
• Track appointment fulfilment and communicate with patients.
• Coordinate programme activities with stakeholders.

Skills

Communication

Multi-tasking

Interpersonal Skills

Team Player

Education

Diploma or GCE 'A' Levels

Tools

Microsoft Office

Job description

Broad Function

To provide support on the screening follow-up services for the national colorectal cancer screening programme (Healthier SG screening)

Key Roles & Responsibilities

• Appointment management for referral from HPB portal including scheduling, re-scheduling and cancellation
• Tracking of appointment fulfilment and follow up appointments
• Send out phone text messages to patients informing them to return the call and make an appointment
• Ensure that all patients referred to WH for further assessment are being follow up
• Recording of appointment call logs and appointment details of HPB referral cases in HPB system timely
• Track and ensure that all patients receive consultation from a specialist prior to colonoscopy appointment
• Monitor and ensure that the colonoscopy services are being carried out within 12 weeks from date of referral
• Respond to any queries from patients or internal stakeholders with regards to the programme
• Weekly follow up with HPB on any missing patient’s contact
• Coordinate and provide assistances with HPB in coordination of the programme
• Any other duties as assigned by the Reporting Officer

General

• Any other duties as assigned by the Reporting Officer

Job Requirements

• Diploma or GCE ‘A’ Levels preferred
• At least 3-5 years of related experience in a similar capacity, healthcare experience is preferred.
• Able to multi-task and manage projects.
• Able to communicate effectively at all levels with good interpersonal skills.
• Possess a good command of the English language, both written and spoken.
• Healthcare experience is preferred
• Proficiency in Microsoft Office essential
• Team-player