Associate Engineer - Controller

Singtel Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading telecommunications provider in Singapore is seeking an Operations Support Team member to track orders and assist in generating operational reports. Candidates should have a minimum of an ITE/Diploma in Mechanical or Electrical Engineering and 2-3 years of relevant experience. Exceptional customer handling skills are required, along with knowledge of WAN technologies. Join us to empower every generation in innovative ways!

Qualifications

• Minimum 2 to 3 years of working experience in Engineering (Technician) or equivalent.
• Knowledge in WAN technologies (e.g., Leased Line, Metro Ethernet, SD WAN).
• Good in report writing and presentation skills.

Responsibilities

• Track and manage orders under Operations Support Team.
• Assist Manager to generate and analyze operation reports.
• Coordinate customer service delivery issues.

Skills

Customer handling skills

Communication skills in English

Independence under pressure

Education

ITE/Diploma in Mechanical Engineering / Electrical Engineering

Job description

Overview

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Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtel’s Networks of tomorrow, and Empower Every Generation to live, work and play in new ways!

Make an Impact by:

• Tracking and managing the orders under Operations Support Team
• Assisting Manager to generate and analysis operation report and make recommendation for improvement
• Assisting customer and Customer fronting Unit (CFU) in provision matter
• Supporting Business to manage and provide excellent service to customer
• Providing provisioning update and respond to customer enquiry
• Coordinating with customer for service delivery issue
• Meeting customer on site to clarify issue if require
• Conducting site survey and brief customers on service delivery needs and requirement at customer sites
• Performing order management of fibre based product and ensure orders are commissioned on CRD (Customer request date).

Qualifications / Skills for Success

• Min qualification ITE/Diploma in Mechanical Engineering / Electrical engineering or equivalent.
• Min 2 to 3 years working experience in Engineering (Technician) or equivalent experience.
• Knowledge in WAN technologies – Layer 1. (e.g.: Leased Line, Internet, Metro Ethernet, SD WAN, etc)
• Have a passion for customer service and possess excellent customer handling skills.
• Highly motivated and able to work independently under pressure.
• Good communication and written skills in English or Bilingual preferred.
• Good in report writing and presentation skill.

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!