Assistant Vice President, Life and Shield Claims - HSBC Life

HSBC; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A leading global insurance institution in Singapore is seeking an Assistant Vice President, Life and Shield Claims. You will manage claims recovery processes, support customer relations through effective communication, and train staff. Ideal candidates should have experience in the insurance industry, strong communication skills, and a customer-centric approach. The role offers opportunities to make significant contributions while working in a dynamic environment that supports career growth and development.

Benefits

Continuous professional development

Flexible working opportunities

Inclusive and diverse work environment

Qualifications

• Relevant working experience in life/shield/health insurance company.
• Familiarity with health insurance processes is advantageous.
• Excellent written and oral communication skills.

Responsibilities

• Manage claims recovery tasks, including customer and agent communication.
• Handle recovery admin duties and ensure timely customer service.
• Train internal staff on claims recovery processes.

Skills

Communication skills

Interpersonal skills

Customer-centric mindset

Adaptability

Attention to detail

Job description

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

HSBC Life is a world-class institution where you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank. Here you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank.

Insurance is about people, and the promises they make. At HSBC Life in Singapore we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region. Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our combined team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.

Together we will pursue efficient ways of working. We will harness the latest data and technology solutions to achieve meaningful outcomes for our clients. And the protection we offer will create broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.

We are currently seeking a high calibre professional to join our team as an Assistant Vice President, Life and Shield Claims.

In this role you will

• Handle all the tasks related to claims recovery including but not limited to calling customers and agents, filing claims to 3rd party insurers on behalf of customers, correspond with third party insurer(s) and company human resource personnel(s) on claim recovery matters
• Handle all the recovery admin duties such as responding to recovery emails including escalation from distribution channels, transacting MSHL payment to CPF Board, performing Incentive payment to eligible policyholders and be able to support the team in admin work whenever help is needed
• Provide timely customer service by communicating effectively and promptly with policyholder(s)/ claimant(s)/agent(s)/group insurer(s)/company human resource personnel(s) and internal staff on recovery or related work matters and to ensure customer satisfaction in the services provided
• Ensure system is updated promptly upon claims recovery
• Provide training to internal staff and distribution channel(s) on Claims recovery
• Provide reconciliation on all incoming payment and incentive payout cross reference to finance report(s)
• Other tasks assigned by HOD/Supervisor(s) as and when required, including but not limited to administrative work (ie AM/FS bill and invoicing), generation of claim recovery reports, statistics & recovery trend analysis
• Work as a team and provide support to the department when colleagues are on leave, on course or on medical leave

To be successful you will need

• Relevant working experience, preferably in life/shield/health insurance company
• Familiar with health insurance processes and good insurance knowledge is an advantage
• Good written and oral skills; Excellent interpersonal skills to effectively communicate with all stakeholders
• Ability to adapt to changes quickly and have a positive mindset
• Customer‑centric and meticulous with the ability to work under pressure; High level of integrity takes accountability and ownership, and a team player
• Takes initiative to improve current state of things and adaptable to embrace new changes

Opening up a world of opportunity

http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.