Assistant Venue Leader

YOCHI ASIA PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading venue operator in Singapore seeks a Yo-Chi Assistant Venue Leader who will support the Venue Leader in ensuring excellent customer experiences and smooth operations. Responsibilities include maintaining cleanliness, managing food inventory, coaching team members, and addressing customer concerns professionally. Ideal candidates will have a strong customer service focus and the ability to lead by example.

Responsibilities

• Maintain a clean and tidy venue.
• Address customer concerns with professionalism.
• Ensure food products meet operational procedures.
• Manage food inventory for sales and profitability.
• Coach the team on product quality and service skills.

Job description

Overview

Role Purpose

The Yo-Chi Assistant Venue Leader is responsible for creating great customer experiences by supporting the Venue Leader in running a seamless venue operation. This includes leading a strong customer service focus, driving quality standards, people management, maintaining a safe working environment, and financial accountability to achieve commercial results.

Responsibilities

• Always maintain a clean and tidy venue, ensuring team members are aware of their roles and tasks
• Address any customer concerns or issues with professionalism and care and address any escalated matters
• Ensure all food products are prepared to adhere to the respective operational procedures
• Manage all food inventory to maximise sales and profitability
• Ensure all team members adhere to all Yo-Chi policies and procedures
• Record and act upon any identified hazards in the venue
• Provide feedback and ongoing coaching of the team to build on product quality, knowledge and service skills
• Lead by example, demonstrating the standards of care and customer service that are expected of the team