Assistant Service Manager

Electronics & Engineering Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading technology services provider in Singapore is seeking an experienced Assistant Service Manager to support daily operations in the Audiovisual service business. The successful candidate will manage multiple teams and ensure efficient service delivery and client satisfaction. Key responsibilities include overseeing service center operations, coordinating maintenance teams, and providing technical support. Candidates with 3-5 years of experience in the Audiovisual industry and strong leadership skills are encouraged to apply.

Qualifications

• 3-5 years experience in the Audiovisual industry with team leadership.
• Strong technical knowledge of AV systems.
• Excellent communication skills and ability to manage multiple tasks.

Responsibilities

• Assist in overseeing daily operations of the Service Center.
• Coordinate teams for timely service execution.
• Monitor job progress and provide technical support.
• Ensure compliance with safety and operational standards.
• Act as liaison between clients and internal teams.

Skills

Team leadership

Technical understanding of AV systems

Coordination and problem-solving skills

Interpersonal and communication abilities

Multi-tasking in dynamic environments

Proficiency in Microsoft Office

Job description

Job Description:

We are looking for an experienced and proactive Assistant Service Manager to support the Service Manager in the day-to-day operations of our Audiovisual service business. This role involves managing multiple teams across our service center, ad-hoc and maintenance services, as well as AV FM operations. The candidate will play a key role in ensuring efficient service delivery and strong client satisfaction.

Key Responsibilities:

• Assist the Service Manager in overseeing daily operations of the Service Center.
• Coordinate and support ad-hoc and maintenance teams for timely service execution.
• Manage AV Facility Management (AV FM) teams deployed at client locations.
• Monitor job progress and provide technical support where needed.
• Plan resources, manpower deployment, and scheduling.
• Ensure compliance with safety, quality, and operational standards.
• Act as liaison between clients and internal teams to manage service expectations.
• Prepare operational reports and documentation.
• Guide and support junior staff and team leads.

Job Requirements:

• Minimum 3 to 5 years of experience in the Audiovisual industry, including team leadership experience.
• Strong technical understanding of AV systems.
• Good coordination and problem‑solving skills.
• Excellent interpersonal and communication abilities.
• Able to manage multiple tasks in a dynamic environment.
• Proficient in Microsoft Office; knowledge of service reporting tools is an advantage.