Assistant Restaurant Manager Food & Beverage

Mandai Wildlife Group; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A major wildlife conservation organization in Singapore is seeking a Restaurant Supervisor to oversee service operations at their facilities. This role requires excellent communication skills, proficiency in Microsoft Office, and at least 3 years of supervisory experience in a relevant setting. The candidate must be capable of managing customer interactions and ensuring compliance with hygiene standards. Responsibilities include planning service logistics and monitoring daily operations, promoting a customer-friendly environment, and maintaining employee training records.

Qualifications

• Minimally 3 years relevant experience in a supervisory role.
• Able to work on rotating shifts including weekends and public holidays.
• Candidate must possess a Food Safety Course (FSC) Level 1 Certificate.

Responsibilities

• Plan, organize, lead and coordinate resources for restaurant service.
• Handle customer complaints promptly and professionally.
• Ensure hygiene standards according to SFA requirements are followed.

Skills

Excellent written and oral communication skills

Computer Savvy

Proficient in Microsoft Office

Education

Diploma in Tourism and Hospitality or Certificate in F&B Operations

Job description

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world‑renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature‑based experiences, green public spaces and an eco‑friendly resort.

Job Duties and Responsibilities:

• To plan, organize, lead and coordinate the workers and resources for efficient, well‑prepared, and profitable restaurant service (table services).
• To be present at the front row all the time and to handle customers complain promptly and professionally.
• To get feedback from patrons and improve our service as and where it requires from time to time.
• To order and record down all stocks and purchases for usage.
• To monitor our daily cleanliness of all the equipment's and utensils.
• To ensure that the cleaning schedule is being carried out daily and weekly from the chart.
• To carry out security check during opening and closing of the restaurant.
• To handle the restaurant's float and banking in of sales in a stringent manner.
• To be responsible for daily banking in and daily sales report.
• To maintain and keep record all the necessity things in a proper file.
• To ensure that hygiene standards according to SFA requirements are followed strictly in the restaurant, follow up with the kitchen and service on internal audits findings.
• To keep employee's training records.
• Other relevant duties assigned.

Job Requirements:

• Diploma in Tourism and Hospitality, or Certificate in F&B Operations.
• Minimally 3 years relevant experience and in a supervisory role.
• Excellent written and oral communication skills.
• Computer Savvy and proficient in Microsoft Office.
• Able to work on rotating shifts (morning, afternoon and evening) including weekends and public holidays.
• Candidate must possess a Food Safety Course (FSC) Level 1 Certificate.