Assistant Relationship Manager, Japan

BANK OF SINGAPORE LIMITED; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading financial institution in Singapore is seeking an experienced professional to provide administrative and client service support to Relationship Managers in Private Banking. The role involves responding to client inquiries, monitoring transactions, and supporting financial advisory services. Ideal candidates should have at least 3 years of relevant experience and proficiency in Japanese for effective communication with clients. Strong interpersonal skills and a meticulous approach are essential for success in this fast-paced environment.

Qualifications

• Minimum 3 years of experience in client servicing or operations within financial institutions.
• Proficiency in Japanese is required to support Japanese clients.
• CACS certification preferred.

Responsibilities

• Provide administrative support to Relationship Managers servicing Private Banking clients.
• Respond to client enquiries and instructions, ensuring resolutions.
• Monitor client transactions and activities.

Skills

Client service skills

Communication skills

Attention to detail

Collaboration skills

Problem-solving skills

Education

Bachelor degree or diploma

Job description

Responsible for providing administrative and client service support to Relationship Managers (RM) within the front office function servicing Private Banking clients.

Responsbilities:

• Provide administrative and client service support to Relationship Managers servicing Private Banking clients.
• Respond to all client enquiries and instructions and provide resolution to most issues and requests.
• Monitor transactions and activities in client accounts
• Support RMs in the provision of financial advisory services to clients
• Maintain client data and reports, such as: contact lists, account numbers, facilities details, status of credit reviews/renewals, etc
• Handle administrative duties including scheduling of appointments, preparing correspondences, making travel arrangements, arranging meetings and receptions, producing presentation materials.
• Coordinate with Product Groups, Operations and other functional areas as necessary
• Ensure adherence to internal and external regulations and policies at all times

Requirements:

• Preferably 3 years of relevant experience in client servicing, operations or sales support within financial institutions
• Bachelor degree or diploma
• Strong understanding of financial products and services
• Excellent interpersonal, communication and client interfacing skills
• Meticulous, strong attention to details
• Possess future oriented mindset, strive to innovate and adapt to changes
• Strong understanding of inter-dependencies within the team and able to collaborate effectively across departments
• Ability to thrive in a fast paced environment and remain empathetic, passionate and resilient
• Preferably CACS certified
• Proficiency in Japanese is required as this role supports Japanese clients