Assistant Manager / Senior Engineer (IT)

Consortium for Clinical Research and Innovation Singapore; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A clinical research organization in Singapore is seeking an IT Support Specialist to provide operational IT support and manage IT systems. Responsibilities include troubleshooting, system maintenance, and liaising with vendors. The ideal candidate will have a diploma in IT with at least 3 years of hands-on experience, strong communication skills in English and Mandarin, and relevant certifications. This role is critical for ensuring smooth IT operations in a dynamic environment.

Qualifications

• 3+ years relevant experience in IT support or maintenance.
• Hands-on experience with IT support including desktop, printer, and network support.
• MCSE and RHCSA certifications preferred.

Responsibilities

• Provide daily IT support and manage IT assets.
• Troubleshoot systems and perform maintenance.
• Manage vendor relationships and IT compliance.

Skills

IT support and maintenance

Desktop/Laptop support

Networking (LAN/WAN)

Firewall support

Communication skills

Education

Diploma in IT related discipline

Tools

Windows Server

Linux Server

SAP

Job description

Overview

Same platform, different brand. Your saved jobs and alerts as well as your log in details have moved with you

Responsibilities

• Provide IT support operation on daily basis, including below activities:
• IT asset management (hardware and software) – manage all company IT asset with proper traceability record
• Support HR on all employee on-board/off-board process including IT training
• Provide all IT system setup and admin work; (file control, VPN setup and special software admin work support)
• IT Level 1 helpdesk support to all company staff including remote users from worldwide, including PC issues, office printer, phone system or network related issues
• Troubleshooting AD/DC, Exchange server, File Server and Application server issues and provide a solution
• Troubleshoot and configure the firewall, router and switch when issues arise
• Escalate to 3rd party IT support vendor if issue couldn’t be fixed within same day, coordinate with IT support vendor to resolve issues within TAT, document down for all IT issues and solutions in return document
• Liaise with IT vendor management, including IT hardware/software quotation, costing, PR process and make proposal if any recommend system tools

System maintenance

• System maintenance work on regular basis, including: All System backup (File server backup, NAS storage backup, offline backup activity), verify all system backup files are working properly
• Coordinate department head on storage cleanup including File server, SharePoint and NetApp
• Monitor server room temperature and humidity, and ensure all server related equipment (e.g., UPS) are working in good condition
• Pulse check all servers, routers and firewall logs and flag any abnormal activities immediately
• Regular update antivirus related tools and Windows related system patches

IT governance and direction

• Maintain all IT related records (contract, agreement, software authorization, etc.) and regularly update or renew on time
• Keep updating and release new IT P&P (Policy & Procedure), BCP (Business Continuity Plan) and DRP (Disaster Recovery Plan)
• Work with finance and country IT support on IT budgeting yearly basis and review it quarterly
• Assist external or internal auditor on IT compliance or ISO related audit
• Evaluate vendor proposals and provide justification to management

IT related projects management (Ad Hoc or ongoing) and provide weekly updates to management

• IT project plan, budgeting and proposal
• IT project verification and provide necessary training to end user
• IT project sign off and documentation

Additional responsibilities

• Any reasonable task assigned by management and deemed to be within the individual’s capabilities to ensure smooth running of the business
• As this is an evolving business, ongoing change is an integral part of the position. Management will liaise with the individual on any fundamental change to work practices. The individual is required to embrace and adopt any change to working practices

Knowledge and skill requirements

• Diploma in IT related discipline with at least 3 years relevant experience in IT support or maintenance experience
• Hands on IT support working experience include Desktop/Laptop support, Printer, LAN/WAN, Router, Switches, Firewall Support
• MCSE in Windows Server and RHCSA in Linux server or equivalent hands on working experience
• CGEIT preferred or IT governance working experience in IT policy or security
• SAP working experience good to have
• Able to remotely support regional IT issue (CN, TW). Both English and Mandarin read and write required (to liaise with Mandarin speaking associates on tasks assigned by management to ensure smooth running of the business)
• Good negotiation/communication skill with IT contractor or external IT supplier