Job Purposes
To lead and manage the Accounts Receivable teams supporting the Singapore Market, ensuring accurate billing, timely collections, and effective resolution of receivables-related issues while driving process improvements and compliance.
Responsibilities
- Lead and supervise a team of officers across AR functions, ensuring high performance and adherence to service level agreements (SLAs).
- Oversee the end-to-end billing process, ensuring AR operations run efficiently.
- Monitor outstanding receivables and drive timely collections.
- Address overdue accounts and collaborate with stakeholders to resolve payment delays and disputes.
- Perform regular checks to ensure transactional tasks follow predefined processes and comply with internal controls, financial regulations, and audit requirements.
- Work closely with internal stakeholders (Order Management, Sales, and Operations) and external customers to resolve complex invoice disputes and aged receivables.
- Oversee the preparation of monthly KPI reports, aging analysis, and financial dashboards for management review.
- Provide insights and recommendations based on data trends and performance metrics.
- Drive continuous improvement initiatives, including automation and system enhancements to improve billing accuracy, operational efficiency, and customer satisfaction.
- Develop, update, and implement Standard Operating Procedures (SOPs) and best practices for AR and dispute management.
- Provide coaching, training, and performance feedback to support team development.
- Support financial audit and any other external audit.
Requirements
- Degree in Accounting, Finance, Business Administration, or related field.
- Minimum 5–7 years of experience in Accounts Receivable, with at least 2 years in a supervisory or managerial role.
- Strong knowledge of accounts receivable processes and financial controls.
- Proficient in SAP and Microsoft Office.