Assistant Manager, Field Sales

DHL Global Forwarding; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A global logistics company in Singapore is seeking a skilled professional in freight forwarding. The role involves winning new customers and building lasting relationships while leveraging industry knowledge to provide tailored solutions. Candidates should have a diploma/degree and 3-4 years of relevant experience in a competitive market. Strong communication and presentation skills are essential. This position offers a dynamic environment with opportunities for growth.

Qualifications

• 3-4 years of relevant working experience in the freight forwarding business.
• Strong communication and presentation skills.
• Ability to build rapport and trust with customers.

Responsibilities

• Prospect for high value target accounts to win new customers.
• Build rapport and trust with customers based on their business.
• Recommend solutions according to customer needs using industry knowledge.
• Close business by connecting customer needs with DHL solutions.
• Gather customer and market information to update product and trade lane.
• Conduct visits with Product to retain customers and address satisfaction.

Skills

Deep knowledge in the freight forwarding business

Communication and presentation skills

Selling experience in competitive markets

Self confidence, initiative and commitment

Education

Diploma/degree

Job description

Responsibilities

• Seeks and prospects for high value target accounts to win new customers generally in the 100k - 500k range net sales per annum; focusing bringing new customers on board.
• Builds rapport and trust with customers by being informed about customer's business and the market
• Assesses the type and size of customer needs and recommends solutions based on these needs by using industry knowledge
• Closes business connecting a customer need with a DHL solution and the value it may create for the customers
• Gathers customer and market information to update product and trade lane on current conditions
• Supports customer retention by conducting joints visits with Product, TL and organizing workshops inviting customers to share information on updated regulations, products, etc.
• Ensures successful retention of customers by maintaining close liaison with them, ascertaining their satisfaction level via DHL Global Forwarding service standards and to anticipate and/or prevent potential problems.
• Uses networks within the various Sales channels within DHL to collaborate on customers, marketing strategies and offers a full supply chain of services to service customer needs.
• Provides forecast in relation to opportunities & pipelines using DGF CRM.
• Engages pro-actively with Product to resolve commercial / operational issues.
• Collects relevant customer information for the RFI/RFP/RFQ and prepare documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations (SLA's & SOP's).
• Performs any other duties assigned by immediate superior

Qualifications

• Deep knowledge in the freight forwarding business
• Good communication and presentation skills, ideally selling experience in competitive markets
• High degree of self confidence, initiative and commitment
• Diploma/ degree with at least 3-4 years of relevant working experience