Assistant Manager, Digital & eCommerce Operations, Asia

Samsonite Singapore Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading global luggage brand is seeking an experienced individual with a strong background in eCommerce and digital marketing. This role involves brand management, regional campaigns, and digital initiatives across various markets. The ideal candidate will have at least 5-6 years of experience and be proficient in English, with Mandarin as a plus. Strong communication and organizational skills are essential in this dynamic role based in Singapore.

Qualifications

• 5-6 years experience in eCommerce or Digital Marketing with a consumer-focused brand.
• Proficient in reading, writing, and speaking English.
• Ability to read, write, and speak Mandarin is an advantage due to exposure to China market.

Responsibilities

• Focus on brand management and eCommerce initiatives.
• Coordinate regional campaigns and projects.
• Deliver post-campaign reports and evaluate performance.
• Manage day-to-day operations of eCommerce websites.

Skills

Operational experience in eCommerce

Digital marketing experience

Excellent communication skills

Interpersonal skills

Ability to handle multiple priorities

Education

Degree in eCommerce, Digital Marketing, or related field

Tools

Demandware

Hybris

Google Analytics

Job description

MAJOR RESPONSIBILITIES/ ACTIVITIES OF THIS JOB

• Brand management: This role will focus on the development of a set of Brands at a regional level – you will assist Manager on developing Brands’ eCommerce and digital initiatives.
• Regional campaigns: Communicate and coordinate with business partners to develop consolidated content plan, promotion plan and digital campaigns.
• Regional projects: Support Manager on regional projects execution (new site launches and reskins, functionality enhancements, omni channel ideas) to drive consistent adoption across multiple countries.
• Tracking & reporting: Deliver post-campaign report and evaluate performance and key performance indicators to ensure objectives are achieved.
• CRM management: drive and track CRM projects.
• Day to Day operations: Responsible for maintenance of eCommerce websites and social channels, and coordination with local teams and tech vendor.
• Handle ad-hoc duties as required.

In short, we are looking for someone who has operational experience running an eCommerce business and digital experience for a brand and can show others how to do the same. The successful candidate for this key role will need to have the ability to execute well. Excellent communications skills, superb interpersonal skills (you’ll need to have a 360⁰ sphere of influence!), the ability to juggle multiple priorities and the acumen to strive in an ambiguous environment are all necessary skills to be successful in this role.

Education

• Degree holder in eCommerce, Digital Marketing, or a related field preferred

Experience Requirements

• At least 5-6 years’ experience in eCommerce or Digital Marketing gained from a consumer-focused brand

Mobility/Travel

• May need to travel occasionally (estimated 5%)

Computer Skills

• A solid understanding of eCommerce platforms (Demandware, Hybris), social media, analytics tools (GA) and third-party tools that collectively drive our digital-focused KPIs (reach, impression, traffic, conversion, sales).

Language

• Proficiency in English
• Able to read, write and speak in Mandarin is an advantage due to exposure to China market

Samsonite is an equal opportunity employer and welcomes applications from all qualified candidates without consideration of age, race, religion, gender, sexual orientation, disability, marital status or family situation. We actively cultivate a diverse workforce and promote inclusion in our workplaces. We hire based on merit and believe in selecting the best candidate for the job. People from all backgrounds, including those with special needs, are encouraged to apply.

All information provided by candidates will be used solely for recruitment purposes. Unsuccessful applications will be destroyed upon completion of the recruitment process.