Assistant Manager, Business Process Excellence | Sales

YSQ International; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

YSQ International invites a hands-on Business Process Digitalization professional to lead sales process improvement across its manufacturing and trading entities in Singapore. The role maps current processes, designs new workflows, defines system requirements, and drives adoption.

You will deliver standardised order-to-cash, timely sales forecasts, and Power BI-driven insights while ensuring new processes are adopted and sustained after go-live. Collaboration with multiple functions is essential.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Operations Management, or related discipline.
• 2–4 years of relevant experience in business process improvement, sales operations, or a related field.
• Experience with ERP systems such as Microsoft Dynamics NAV/Business Central, SAP, or equivalent.
• Proficient in Microsoft Visio and Excel; Power BI is an advantage.
• Proven ability to map processes and drive adoption across diverse stakeholders.

Responsibilities

• Map and redesign order-to-cash and pricing processes.
• Lead digitalization: transform designs into software requirements and Power BI reports.
• Drive rollout, training, and adoption of new processes.
• Track KPIs and ensure compliance; benchmark against best practices.
• Collaborate across Sales, Finance, Planning, Logistics, and IT.

Skills

Process mapping

Cross-functional collaboration

Change management

Communication skills

Analytical thinking

Education

Bachelor's degree in Business Administration, Marketing, Operations Management, or related discipline

Tools

Microsoft Dynamics NAV / Business Central

SAP

Visio

Excel

Power BI

Job description

Part A: Key Deliverables

Lead business process improvement and digitalization for sales and sales operations across YSQ International's manufacturing and trading entities.

This is a hands-on individual contributor role. The incumbent maps the current process, designs the new process, defines the system requirements, and drives adoption.

Success in this role is defined by:

• Standardised order-to-cash and sales operations processes applied across entities
• Sales forecasts submitted on time and in a consistent format into the planning cycle
• Process designs delivered into Internal Developed Software and Power BI
• New processes and tools adopted and sustained after go-live

This role is part of the Business Process Digitalization agenda, working under the Head, Document Control & QA.

Part B: Responsibilities and Duties

1. Sales & Sales Operations Processes

• Map and redesign order-to-cash: price menu, sales order, delivery, invoicing, and collection
• Standardise sales operations: sales targets, sales reporting, and customer and distributor master data
• Standardise pricing, trade terms, and trade program approval processes
• Define the sales forecast submission process that feeds into planning

2. Digitalization

• Convert process designs into business requirements for Internal Developed Software
• Work with IT through build, testing, and go-live, and lead user acceptance testing
• Define Power BI reporting for sales performance, customers, and distributors

3. Change Implementation & Adoption

• Lead rollout, training, and communication for new processes and tools
• Prepare digital format of SOPs, work instructions, and forms
• Track adoption after go-live and close gaps

4. Monitoring & Continuous Improvement

• Track sales process KPIs such as order cycle time, on-time delivery, and forecast submission against baseline
• Audit process compliance and drive corrective actions
• Benchmark processes against industry best practice

5. Stakeholder Management

• Work with Sales, Sales Operations, Finance, Planning, Logistics, and IT across entities
• Run cross-functional workshops to agree on common ways of working

6. Other Duties

• Other ad-hoc assignments as required by reporting superior

Part C: Qualifications & Requirements (Education, Experience, Skills, Knowledge etc)

• Bachelor's degree in Business Administration, Marketing, Operations Management, or a related discipline
• Minimum 2–4 years of relevant experience in business process improvement, sales operations, or a related field
• Experience in sales, sales operations, or sales administration is strongly preferred, ideally in FMCG or consumer goods
• Knowledge of order-to-cash, distributor management, pricing, and trade terms
• Experience with ERP systems such as Microsoft Dynamics NAV / Business Central, SAP, or equivalent
• Proficient in Microsoft Visio and Excel; Power BI is an advantage
• Proven delivery of process change from mapping to adoption
• Understands how sales decisions affect planning, inventory, and finance
• Communicates clearly to business and technical audiences
• Structured, self-driven, adaptable, and detail-oriented