Assistant Manager, Business Process Excellence | Supply Chain Planning

YSQ International; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

YSQ International seeks a hands-on Business Process Digitalization lead to map, redesign, and implement planning processes across sales, demand, and supply. You will define system requirements, drive adoption, and deliver KPI-driven improvements.

The role focuses on monthly S&OP cycles, forecast accuracy, and on-time shipments, with collaboration across Sales, Planning, Procurement, Manufacturing, and IT. 2–4 years in planning is preferred.

Qualifications

• Bachelor's degree in a related discipline.
• 2–4 years in business process improvement or planning.
• Experience in demand, supply, production, or shipment planning.
• Knowledge of S&OP, forecasting, MPS/MRP, and inventory planning.
• ERP experience (Dynamics NAV/BC, SAP) and Office tools.

Responsibilities

• Map and redesign planning processes across sales, demand, and supply.
• Design the monthly S&OP cycle with calendars and reviews.
• Standardise hand-offs from demand to production and shipments.
• Define planning KPIs like forecast accuracy and on-time shipment.
• Convert designs into requirements for internal software.
• Lead IT build, testing, go-live, and UAT; define BI reporting.
• Roll out training and track adoption of new processes.
• Monitor KPIs, audit compliance, and drive improvements.
• Collaborate with Sales, Planning, Procurement, Manufacturing, Logistics, Finance, IT.
• Run cross-functional workshops for aligned ways of working.

Skills

S&OP planning

Demand forecasting

Supply planning

Production planning

Shipment planning

Power BI reporting

ERP systems

MS Excel

MS Visio

Stakeholder management

Education

Bachelor's degree in Supply Chain Management / Industrial Engineering / Operations Management

Tools

Microsoft Dynamics NAV / Business Central

SAP

Job description

Part A:Key Deliverables

Lead business process improvement and digitalization for sales planning, manufacturing planning, and shipment planning across YSQ International's manufacturing and trading entities.

This is a hands-on individual contributor role. The incumbent maps the current process, designs the new process, defines the system requirements, and drives adoption.

Success in this role is defined by:

• One monthly planning cycle (S&OP) that links the sales forecast to production, material, and shipment plans
• Measurable improvement in forecast accuracy, plan adherence, and on-time shipment
• Process designs delivered into Internal Developed Software and Power BI
• New processes and tools adopted and sustained after go-live

This role is part of the Business Process Digitalization agenda, working under the Head, Document Control & QA.

Part B:Responsibilities and Duties

1. Planning Processes

• Map and redesign sales planning, demand planning, and supply planning processes
• Design the monthly S&OP cycle: planning calendar, planning horizons, review meetings, and decision rights
• Standardise the hand-off from demand plan to production plan, material requirements, and shipment plan
• Define planning KPIs such as forecast accuracy, forecast bias, plan adherence, on-time shipment, and inventory days

2. Digitalization

• Convert process designs into business requirements for Internal Developed Software
• Work with IT through build, testing, and go-live, and lead user acceptance testing
• Define Power BI reporting for forecast accuracy, plan adherence, shipment status, and inventory

3. Change Implementation & Adoption

• Lead rollout, training, and communication for new processes and tools
• Prepare digital format of SOPs, work instructions, and forms
• Track adoption after go-live and close gaps

4. Monitoring & Continuous Improvement

• Track planning KPIs against baseline
• Audit process compliance and drive corrective actions
• Benchmark processes against industry best practice

5. Stakeholder Management

• Work with Sales, Planning, Procurement, Sourcing, Manufacturing, Logistics, Finance, and IT across entities
• Run cross-functional workshops to agree on common ways of working

6. Other Duties

• Other ad-hoc assignments as required by reporting superior

Part C:Qualifications & Requirements (Education, Experience, Skills, Knowledge etc)

• Bachelor's degree in Supply Chain Management, Industrial Engineering, Operations Management, or a related discipline
• Minimum 2–4 years of relevant experience in business process improvement, planning, or a related field
• Experience in demand planning, supply planning, production planning, or shipment planning is strongly preferred, ideally in manufacturing or FMCG
• Knowledge of S&OP, demand forecasting, production planning (MPS/MRP), shipment planning, and inventory planning
• Experience with ERP systems such as Microsoft Dynamics NAV / Business Central, SAP, or equivalent
• Proficient in Microsoft Visio and Excel; Power BI is an advantage