Sales Support Executive (High volume transactions / Manufacturing) DP7)

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Trust Recruit Pte. Ltd.

in Singapore seeks a capable Sales Administrator to manage sales orders, proforma invoices, and coordinating with factories and logistics to ensure accurate documentation and timely deliveries. You will support order processing, purchasing, inventory updates, filing, and routine reports, while liaising with Sales, Logistics, Finance, customers, and overseas factories to maintain smooth operations.

Qualifications

• Diploma in Business Administration, Logistics, Supply Chain or related discipline.
• At least 3 years of relevant experience in sales administration, order processing, logistics coordination or similar role.
• Experience handling sales orders, purchase orders, delivery orders, invoices and shipping docs.

Responsibilities

• Enter and maintain customer sales orders and issue delivery orders, invoices and related documents on time.
• Prepare proforma invoices and supply complete payment documentation for follow-up.
• Verify information before releasing documents and resolve discrepancies with internal parties.

Skills

MS Office

Excel

ERP systems

Order management

Education

Diploma in Business Administration/Logistics/Supply Chain

Tools

ERP systems

Inventory management

Order documentation software

Job description

JOB RESPONSIBILITIES

• Sales Order Processing & Documentation: Enter and maintain customer sales orders; issue Delivery Orders, invoices, and related documents accurately and within the required timeline.

• Prepare proforma invoices and provide complete payment documentation to the Sales Coordinator for customer follow-up and payment processing.

• Verify customer, product, price, quantity, delivery, tax, and billing information before releasing transactional documents; promptly resolve discrepancies with the relevant internal party.

• Purchasing & Factory Coordination: Enter purchase orders and transmit them to the appropriate factories, ensuring that part numbers, quantities, prices, requested dates, and shipping instructions are complete and accurate.

• Follow up on factory acknowledgements, delivery commitments, or order exceptions and communicate material changes to the relevant Sales and Logistics colleagues.

• Delivery & Logistics Support: Prepare shipping arrangements, coordinate delivery schedules, and liaise with the Logistics Department to support complete and timely customer deliveries.

• Monitor open orders and delivery status; identify potential delays, documentation gaps, or fulfilment issues and elevate them early to the responsible stakeholder.

• Returns & Records Management: Manage the full Return Merchandise Authorisation cycle for goods returned by customers, including documentation, internal coordination, status tracking, and closure.

• Monitor and update inventory movements and price records in the system, maintaining accurate and traceable information for operational use.

• Maintain orderly electronic and physical filing of sales, purchasing, shipping, invoicing, and return documents in accordance with internal procedures.

• Reporting & Process Support: Prepare the Daily Sales Report and other routine operational reports, ensuring that data is current, complete, and consistent with source records.

• Support system implementation, data clean-up, testing, and process changes as assigned; highlight recurring errors or control gaps and contribute practical improvement suggestions.

• Perform other duties reasonably assigned in support of sales administration and business operations.

REQUIREMENTS

• Diploma in Business Administration, Logistics, Supply Chain, or a related discipline. Candidates with an equivalent qualification and directly relevant experience may also be considered.

• At least 3 years of relevant experience in sales administration, order processing, customer service operations, logistics coordination, or a comparable support role.

• Practical experience handling sales orders, purchase orders, Delivery Orders, invoices, shipping documentation, and cross-functional delivery coordination.

• Proficient in Microsoft Office, particularly Excel, and comfortable working in ERP, order-management, inventory, or similar business systems.

• High level of accuracy and attention to detail when working with part numbers, pricing, quantities, customer records, and transactional documents.

• Able to prioritise a high volume of routine and urgent tasks, follow issues through to closure, and meet recurring reporting and processing deadlines.

• Clear and professional communication skills, with the ability to coordinate effectively across Sales, Logistics, Finance, customers, and overseas factories.

• Dependable, organised, and adaptable to ongoing system implementation, revised workflows, and process-control requirements.

• Experience in industrial automation, semiconductor components, manufacturing, or a related B2B environment is an advantage.

• Experience handling Letters of Credit, export documentation, or regional factory orders is an added advantage.