Assistant Manager, Business Process Excellence - Sales

YSQ INTERNATIONAL PTE. LTD.; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

YSQ International in Singapore seeks a hands-on Business Process Improvement and Digitalization lead for sales operations across its manufacturing and trading entities. You will map current processes, design new ones, define system requirements, and drive adoption.

The role focuses on standardising order-to-cash, timely sales forecasts, and delivering process designs into Internal Developed Software and Power BI, with rollout and training under the Head of Document Control & QA.

Qualifications

• Bachelor's degree required or related discipline.
• 2-4 years of experience in business process improvement or sales operations.
• Experience in FMCG or consumer goods is preferred.
• Knowledge of order-to-cash, distributor management, pricing, and trade terms.
• Experience with ERP systems such as Microsoft Dynamics NAV/Business Central or SAP.
• Proficient in Visio and Excel; Power BI is an advantage.
• Delivered process changes from mapping to adoption.
• Understand how sales decisions affect planning, inventory, and finance.
• Good communication to business and technical audiences.
• Structured, self-driven, adaptable, and detail-oriented.

Responsibilities

• Map and redesign order-to-cash: price menu, sales order, delivery, invoicing, and collection.
• Standardise sales operations: sales targets, reporting, and master data for customers and distributors.
• Standardise pricing, trade terms, and trade program approval processes.
• Define the sales forecast submission process that feeds into planning.
• Convert process designs into business requirements for Internal Developed Software.
• Collaborate with IT through build, testing, and go-live; lead user acceptance testing.
• Define Power BI reporting for sales performance, customers, and distributors.
• Lead rollout, training, and communication for new processes and tools.
• Prepare digital format of SOPs, work instructions, and forms.
• Track adoption after go-live and close gaps.
• Monitor KPIs such as order cycle time, on-time delivery, and forecast submission.
• Audit process compliance and drive corrective actions.
• Benchmark processes against industry best practice.
• Run cross-functional workshops with Sales, Operations, Finance, Planning, Logistics, and IT.
• Handle other ad-hoc assignments as required.

Skills

Business process improvement

Sales operations

Pricing & trade terms

Distributor management

Communication

Sales analytics

Education

Bachelor's degree in Business Administration, Marketing, Operations Management, or related

Tools

Microsoft Dynamics NAV / Business Central

SAP

Power BI

Excel

Visio

Job description

Part A: Key Deliverables

Lead business process improvement and digitalization for sales and sales operations across YSQ International's manufacturing and trading entities.

This is a hands-on individual contributor role. The incumbent maps the current process, designs the new process, defines the system requirements, and drives adoption.

Success in this role is defined by:

• Standardised order-to-cash and sales operations processes applied across entities
• Sales forecasts submitted on time and in a consistent format into the planning cycle
• Process designs delivered into Internal Developed Software and Power BI
• New processes and tools adopted and sustained after go-live

This role is part of the Business Process Digitalization agenda, working under the Head, Document Control & QA.

Part B: Responsibilities and Duties

• 1. Sales & Sales Operations Processes
  • Map and redesign order-to-cash: price menu, sales order, delivery, invoicing, and collection
  • Standardise sales operations: sales targets, sales reporting, and customer and distributor master data
  • Standardise pricing, trade terms, and trade program approval processes
  • Define the sales forecast submission process that feeds into planning
• 2. Digitalization
  • Convert process designs into business requirements for Internal Developed Software
  • Work with IT through build, testing, and go-live, and lead user acceptance testing
  • Define Power BI reporting for sales performance, customers, and distributors
• 3. Change Implementation & Adoption
  • Lead rollout, training, and communication for new processes and tools
  • Prepare digital format of SOPs, work instructions, and forms
  • Track adoption after go-live and close gaps
• 4. Monitoring & Continuous Improvement
  • Track sales process KPIs such as order cycle time, on-time delivery, and forecast submission against baseline
  • Audit process compliance and drive corrective actions
  • Benchmark processes against industry best practice
• 5. Stakeholder Management
  • Work with Sales, Sales Operations, Finance, Planning, Logistics, and IT across entities
  • Run cross-functional workshops to agree on common ways of working
• 6. Other Duties
  • Other ad-hoc assignments as required by reporting superior

Part C: Qualifications & Requirements (Education, Experience, Skills, Knowledge etc)

• Bachelor's degree in Business Administration, Marketing, Operations Management, or a related discipline
• Minimum 2-4 years of relevant experience in business process improvement, sales operations, or a related field
• Experience in sales, sales operations, or sales administration is strongly preferred, ideally in FMCG or consumer goods
• Knowledge of order-to-cash, distributor management, pricing, and trade terms
• Experience with ERP systems such as Microsoft Dynamics NAV / Business Central, SAP, or equivalent
• Proficient in Microsoft Visio and Excel; Power BI is an advantage
• Proven delivery of process change from mapping to adoption
• Understands how sales decisions affect planning, inventory, and finance
• Communicates clearly to business and technical audiences
• Structured, self-driven, adaptable, and detail-oriented