Assistant Manager

ILLUMIA MEDICAL PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A healthcare organization in Singapore is seeking a dedicated individual to oversee daily operations of the clinic. The role includes supervising staff, ensuring quality patient care, and managing efficient workflows. Candidates should possess strong organizational skills, experience in customer service, and the ability to handle various responsibilities including staff training and regulatory compliance.

Qualifications

• Proven ability to oversee daily clinic operations and manage staff effectively.
• Experience in customer service with a focus on patient satisfaction.
• Strong organizational skills and attention to detail.

Responsibilities

• Oversee the day-to-day clinic operations.
• Supervise and support clinical and administrative staff.
• Help coordinate staff schedules to ensure appropriate coverage.
• Monitor patient flow and clinic efficiency, making real-time adjustments as needed.
• Address staff performance issues and resolve conflicts in a timely manner.
• Provide leadership to clinical and administrative teams in the absence or support of the Clinic Manager.
• Assist with onboarding and training new staff.
• Promote high levels of customer service and patient satisfaction.
• Address patient inquiries, complaints, or service issues quickly and professionally.
• Ensure front desk and clinical support functions are operating efficiently.
• Help maintain compliance with healthcare regulations and clinic policies.
• Monitor supply usage and inventory levels; assist in purchasing.
• Help implement new policies and procedures and ensure staff compliance.
• Assist doctors with treatments when needed, ensuring cleanliness and efficiency whenever required.
• Prepare treatment rooms and equipment for aesthetic procedures whenever required.
• Any adhoc assignments delegated by the reporting manager/doctors.

Job description

Role

Oversee daily operations, supervising staff, ensuring quality patient care, and maintaining efficient administrative workflows. A liaison between staff, providers, and management.

Responsibilities

• Oversee the day-to-day clinic operations.
• Supervise and support clinical and administrative staff.
• Help coordinate staff schedules to ensure appropriate coverage.
• Monitor patient flow and clinic efficiency, making real-time adjustments as needed.
• Address staff performance issues and resolve conflicts in a timely manner.
• Provide leadership to clinical and administrative teams in the absence or support of the Clinic Manager.
• Assist with onboarding and training new staff.
• Promote high levels of customer service and patient satisfaction.
• Address patient inquiries, complaints, or service issues quickly and professionally.
• Ensure front desk and clinical support functions are operating efficiently.
• Ensure documentation and recordkeeping are accurate and up to date.
• Help maintain compliance with healthcare regulations and clinic policies.
• Monitor supply usage and inventory levels; assist in purchasing.
• Help implement new policies and procedures and ensure staff compliance.
• Assist doctors with treatments when needed, ensuring cleanliness and efficiency whenever required.
• Prepare treatment rooms and equipment for aesthetic procedures (e.g., facials, laser treatments, injectables) whenever required.
• Any adhoc assignments delegated by the reporting manager/doctors.