Assistant Housekeeper

FURAMA HOTEL SINGAPORE PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hospitality company in Singapore is seeking an Assistant Housekeeper to support daily housekeeping operations. Responsibilities include supervising housekeeping staff, conducting inspections, and maintaining quality standards. Candidates should have a strong attention to detail, experience in managing teams, and excellent guest relations skills. This position offers the opportunity to contribute to a high-quality service environment.

Qualifications

• Experience in managing housekeeping operations.
• Ability to train and supervise staff effectively.
• Strong attention to detail and organizational skills.

Responsibilities

• Assist in managing the day-to-day operations of housekeeping.
• Supervise housekeeping personnel for quality and efficiency.
• Conduct inspections of public areas and guest rooms.

Skills

Staff training

Quality assurance

Guest relations

Job description

Responsibilities

• 1) The Assistant Housekeeper assists in the managing and directing of the day to day operations of all Housekeeping and Laundry functions. Provides support to the Executive Housekeeper in all areas of Housekeeping operation, such as staff training, coaching and counseling and consistently inspects and enforces to the Furama Philosophy and Core Values. Participate in and enforces quality assurance for Housekeeping Department and department cost control measures.
• 1.1 Supervises and coordinates the functions of Housekeeping personnel such as cleaning and maintaining hotelpremises, and storing and issuing of hotel linens and uniforms.
• 1.2 Checks all control records, responsible for the updating records of staff’s leaves etc., with the approval of the Housekeeper.
• 1.3 Makes daily inspection of all public areas and liaises with the cleaning contractor supervisor.
• 1.4 Conduct frequent spot checks of rooms and corridors so as to maintain high standard of cleanliness.
• 1.5 Inspects all rooms blocked for VIPs, endorses all VIP occupied rooms are properly cleaned and maintained.
• 1.6 Assists the preparation of daily floor assignments of Room Attendants and fixes the duty rosters.
• 1.7 Trains all Housekeeping Executives/Room Attendants/Linen Attendants/ Housekeeping Attendants periodically for improvement of Housekeeping operations.
• 1.8 Supervises the general inventory taking of all housekeeping materials, linen and equipment.
• 1.9 Preparation of cleaning technique and organizing crash programmed.
• 1.10 Responsible and keeping records of guests’ “Lost & Found” items. Types out monthly reports accordingly.
• 1.11 Work in close coordination with the Housekeeper in recruitment, orientation and annual appraisal of staff.
• 1.12 Inspect service areas, working equipment and materials and ensures that they are properly maintained and kept up to the standards.
• 1.13 Review and check the daily reports prepared by the Housekeeping Executives and Housekeeping Supervisors.
• 1.14 Blocks floors for spring cleaning repair works or fumigation etc., whenever necessary during low occupancy month.
• 1.15 Reports out of order rooms that need immediate attention and follow up with work orders.
• 1.1 6 Spot checks at random on work order written by Housekeeping Executives and Housekeeping Supervisors and attended by Engineering Department.
• 1.17 Deals patiently and pleasantly with guests’ complaint and investigate the case.
• 1.18 To ensure that staff are properly disciplined and well attired. Coordinates with other departments such as Front Office, Engineering and Laundry etc.