Assistant Guest Relations Manager (Four Points by Sheraton Singapore, Jurong)

Resorts World at Sentosa Pte Ltd; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A luxury hotel and resort operator in Singapore is seeking a Guest Relations team leader with at least 5 years of hotel experience. The role requires management of Front Desk operations, coordination of guest activities, and maintaining high standards of customer service. Candidates must have a Diploma or Degree in Hospitality or Tourism Management, exceptional communication skills, and a knack for problem solving. This opportunity is perfect for those looking to deliver outstanding guest experiences in a dynamic environment.

Qualifications

• Minimum 5 years' experience as a team leader in Front Office / Guest Relations in a hotel.
• Exceptional customer experiences via proactive resolutions.
• Excellent interpersonal skills required.

Responsibilities

• Assist in managing day-to-day Front Desk operations.
• Coordinate traffic and manage guest activities at the hotel.
• Oversee hotel breakfast services, events, and banquets.
• Ensure safety and security of the hotel premises.

Skills

Exceptional customer service

Problem solving

Leadership

Excellent communication

Education

Diploma or Degree in Hospitality or Tourism Management

Job description

Company Description

Resorts World Sentosa (RWS), Asia's premium lifestyle destination resort, is located on Singapore's resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are eight unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS offers award-winning dining experiences and exciting cuisines from around the world across its many renowned celebrity chef restaurants, establishing itself as a key player in Singapore's vibrant and diverse dining scene and a leading gourmet destination in Asia for epicureans. The integrated resort also offers world-class entertainment, from original resident productions to concerts.

RWS has been named "Best Integrated Resort" since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific's travel industry.

RWS is wholly owned by Genting Singapore, a company of the Genting Group. For more information, please visit www.rwsentosa.com.

Job Description

Primary Responsibilities

• Assist the Guest Relations Manager in managing day-to-day Front Desk duties ensuring smooth operation process, handling and escalating the guests' complaints to achieve satisfaction, and ensuring effective communication within the hotels to enhance the guests' experience throughout their stay.
• Manage the flow and activities at the hotel driveway and entrance such as coordinating traffic movement, ensuring guest luggage & parcels are delivered promptly to the guest and ensure guests' booking for transportation, restaurants, and other requests are fulfilled in a professional manner.
• Assist the Guest Relations Manager in managing and planning for the hotel breakfast services, events and banquet in accordance with the requirements and sanitation regulations, attend to guests' complaints and provide positive resolutions.
• Assist the Guest Relations Manager in managing the safety and security of the hotel premises, assisting in investigation and data analysis, proper handling of sensitive information to maintain confidentiality and impartiality.

Requirements

• Minimum Diploma or Degree in Hospitality or Tourism Management.
• Minimum 5 years' experience as a team leader in Front Office / Guest Relations within a hotel environment, preferably in 5-star hotel.
• Deliver exceptional customer experiences through proactive issue resolution and personalized support.
• Possess excellent communications, leadership, and interpersonal skills.
• Knowledge and experience in problem solving.